CLK 9R - Team Assistant

Government of British Columbia; Duncan; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established government team in Duncan seeks a dedicated administrative professional to support various services. In this role, you'll ensure smooth operations by assisting clients, managing records, and collaborating with diverse teams. This position offers a chance to make a real impact in the community while enjoying competitive pay and flexible work options. Join a supportive environment that values inclusivity and teamwork, and contribute to meaningful initiatives that help vulnerable populations. If you’re looking for a rewarding career in public service, this opportunity is perfect for you.

Benefits

Flexible Work Options

Competitive Pay

Benefits

Supportive Work Environment

Qualifications

• Six months related experience in a computerized environment.
• Experience providing quality customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Liaising with departments and assisting clients with inquiries.
• Entering data and following records management procedures.
• Supporting daily operations and stepping in for colleagues.

Skills

Microsoft Office (Word, Excel, Outlook, Teams)

Customer Service

Data Entry

Records Management

Team Collaboration

Education

Secondary School Graduation (Dogwood, GED)

Administrative Business Skills Certificate

Tools

Integrated Case Management (ICM)

Management Information Systems (MIS)

Job description

The Team:
The Duncan Multi-Services Administrative Team is an established and tight-knit team known for its high energy, fast pace, and commitment to delivering exceptional service. Our team of an Office Manager, Team Assistants, and Administrative Assistants supports approximately forty staff across a wide range of services. We thrive on flexibility, collaboration, inclusivity, and a strong sense of teamwork. What makes this team special is its adaptability, willingness to step in when needed, and deep commitment to putting the needs of clients first. Working alongside a variety of roles - including Social Workers, Team Leaders, contracted agency staff, caregivers, finance teams, and members of the public – you’ll be part of a supportive network that values diverse perspectives and shared success.

The Role:
In this role, you’ll take on a variety of key responsibilities that keep things running smoothly—from liaising with other departments and ministries to assisting clients with forms and inquiries, entering data into databases, and following records management procedures. You’ll also support daily operations across the office and step in for colleagues when needed to keep everything on track. Your work will have a real impact—by helping things move efficiently, you’ll ensure timely payments to service providers and prompt responses to public inquiries. This is a fantastic opportunity to make a difference in your community, enjoy competitive pay and benefits, and work closely with Indigenous partners in a positive, team-oriented environment.

Qualifications:
Education and Experience Requirements

• Secondary School graduation (Dogwood, GED) and six (6) months related experience; OR
• Evergreen and one (1) year related experience; OR
• An equivalent combination of education and experience may be considered.
  

Months/ years of related experience must be in each of the following:

• Experience working in a computerized environment using various computer applications and databases. (For example: Microsoft Office applications including Word Excel, Outlook, Teams)
• Experience providing quality customer or client service, carrying out duties and responding to clients'needs in a professional manner.
• Experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers in an office setting.
  

Preferences may be given to applicants with:

• Six (6) months’ administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using Ministry of Children and Family applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.
• Post secondary certificate or coursework in an Administrative Business Skills program with the required combination of education and experience.

For questions regarding this position, please [e-mail].

About this Position:
Flexible work options are available; this position may be able to work from home up to one (1) day a week subject to an approved telework agreement.
An eligibility list may be established to fill both current and/or future permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Serviceis available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.