CLK 12R - Customer Service Representative

The Team
You'll be joining the In-Person Services Team – Chilliwack as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public-facing position, you'll work closely with a variety of colleagues who are dedicated to providing exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.

The Role
In this role as a Customer Service Representative, you'll be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

WILLINGNESS STATEMENT

• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

For questions regarding this position, please contact Ivor.Wilson@gov.bc.ca.

About this Position:
The position headquarters will be Chilliwack.
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.
Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Your resume may not be used for initial shortlisting purposes.
Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.