CLK 09R - Client Service Worker

Government of British Columbia; Duncan; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading government service team as a Client Service Worker in Duncan, British Columbia. You'll play a crucial role in supporting clients seeking income and disability assistance through various inquiries and administrative functions, all while working in a diverse and inclusive environment. The position offers a chance to make a meaningful difference in the community while growing your career in the public sector. Ideal candidates will have a strong background in client service and the ability to handle challenging situations with empathy.

Qualifications

• Must have a secondary school graduation or equivalent.
• Previous experience in high-volume client service environments.
• Experience working with clients facing poverty, substance use, or mental health issues.

Responsibilities

• Responding to public inquiries about income and disability services.
• Providing administrative support to the work unit.
• Delivering in-office service to Ministry clients.

Skills

Client service

Empathy

Resilience

Education

Secondary school graduation or equivalent (i.e GED)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Team
Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role
The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs in Duncan work in the Community Services Branch delivering in-office service to Ministry clients.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (i.e GED)
• Experience delivering a high standard of client service in a high volume environment (in-person, viavirtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position:
This position has full time on-site requirements.
This position is based out of Duncan.
An eligibility list may be established for future temporary/permanent vacancies in Duncan.
Employees of the BC Public Service must be located in BC at the time of employment.
A Criminal Record Check (CRC) will be required.

Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Serviceis available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet all the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.