Clinical User Experience and Endpoint Lead - Remote / Telecommute

Cynet Systems Inc; Fredericton; Remote; CAD 90,000 - 120,000; Full time

Job summary

A healthcare technology company in York County, Fredericton is seeking an Endpoint User Experience Lead to enhance clinical workflows through device optimization and strategic deployment. The ideal candidate will have a strong user experience background in clinical settings and extensive experience collaborating with clinicians. This role requires excellent communication skills and the ability to manage the implementation of clinical information systems.

Qualifications

• 5+ years of experience with Canadian health information systems, standards, technologies, or software.
• 5+ years of experience working directly with clinicians for activities including requirements gathering.
• 5+ years of experience with project management methodologies (Agile/Waterfall) across full project lifecycles.

Responsibilities

• Document clinician-centered requirements for endpoint devices and related peripherals.
• Create and maintain a comprehensive user experience strategy.
• Develop usability testing, training, and readiness plans for end users.
• Engage and communicate regularly with business and clinical teams.

Skills

User experience design for clinical environments

Endpoint technology deployment

Workflow mapping and usability testing

Agile and waterfall project delivery

Strong communication, facilitation, and stakeholder engagement

Technical documentation and reporting

Dashboard creation and metric tracking

SLA and support structure definition

Education

Bachelor's degree in Computer Science, Business Administration, Healthcare or related discipline

Clinical background

Job description

Job Description:

• The Endpoint User Experience Lead will play a key role in improving clinical workflows through the strategic deployment and optimization of endpoint devices and related peripherals in a hospital environment.
• The successful candidate will deliver user-centered strategies, deployment plans, usability testing, and communication frameworks to support the implementation of Clinical Information Systems and enhance clinician satisfaction and efficiency.

Responsibilities:

• Document clinician-centered requirements for endpoint devices and related peripherals, identifying pain points and inefficiencies.
• Create and maintain a comprehensive user experience strategy aligned with key goals and metrics for clinical users.
• Ensure alignment between clinical experience and the technical strategy, including devices, tools, and infrastructure.
• Develop detailed project and work plans, mapping workflows, endpoint placements, and usability constraints.
• Review endpoint usability, accessibility, and environmental factors and make recommendations on device mix, mounts, furniture, and space constraints.
• Define standards for endpoint devices, placement, and lifecycle management (procurement, configuration, deployment, support).
• Develop usability testing plans, training, and readiness plans for end users.
• Deliver endpoint device readiness and deployment plans, including CIS compatibility and inventory reports.
• Define support strategy with SLA documentation and escalation protocols.
• Create communication and measurement plans, including metrics dashboards and user feedback reporting.
• Engage and communicate regularly with business and clinical teams to ensure alignment.
• Address feedback through a structured end-user communication and feedback report.
• Sign a non-disclosure agreement prior to beginning the engagement.

Requirement/Must Have:

• Bachelor's degree in Computer Science, Business Administration, Healthcare, or a related discipline (or equivalent experience).
• Experience in a user experience leadership role on at least one major Clinical Information System implementation project.
• 5+ years of experience with Canadian health information systems, standards, technologies, or software.
• 5+ years of experience working directly with clinicians for activities including requirements gathering, facilitation, use case analysis, and business process analysis.
• 5+ years of experience with project management methodologies (Agile/Waterfall) across full project lifecycles.

Experience:

• Experience capturing clinician requirements related to endpoint devices and mapping workflows in hospital settings (5+ years).
• Experience leading cross-functional teams in large and complex healthcare environments (5+ years).
• Experience implementing endpoint technologies such as laptops, thin clients, mobile carts, Tap N Go, and mobile devices (3+ years).
• Previous clinical experience in a hospital setting (asset).

Skills:

• User experience design for clinical environments.
• Endpoint technology deployment.
• Workflow mapping and usability testing.
• Agile and waterfall project delivery.
• Strong communication, facilitation, and stakeholder engagement.
• Technical documentation and reporting.
• Dashboard creation and metric tracking.
• SLA and support structure definition.

Qualification And Education:

• Bachelor’s degree or equivalent experience.
• Clinical background considered an asset.