Clinical Training Specialist & Account Manager - RxSight Light Adjustable Lens

Salientmed; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the medical equipment sector is looking for a Clinical Training Specialist & Account Manager. This hybrid role involves driving product adoption and providing clinical training and ongoing support to maximize the integration of their innovative technologies in the clinic environment across Canada.

Qualifications

• In-clinic experience with cataract surgery and intraocular lenses required.
• Minimum 3 years’ experience in the ophthalmic industry; experience with Light Adjustable Lens is an asset.
• Strong project management capacity and French language skills are a strong asset.

Responsibilities

• Ensure effective onboarding of technology and drive adoption of RxSight products.
• Train clinical staff on Light Adjustable Lens and provide ongoing support.
• Collaborate with marketing teams for patient education programs.

Skills

Leadership

Negotiation

Communication

Education

Bachelor’s degree in Marketing or Business Administration

Optometric Degree or COMT

Job description

Clinical Training Specialist & Account Manager - RxSight Light Adjustable Lens

Clinical Training Specialist & Account Manager - RxSight Light Adjustable Lens

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President @ Salient Medical Solutions | Expertise in Product Launch

Location: North York, ON (Office-based when not at customer clinics)

Overview: The Clinical Training Specialist & Account Manager for RxSight Light Adjustable Lens (LAL) is a hybrid role that combines the responsibilities of optimizing new and existing customer workflows, driving product adoption, and providing in-depth clinical training and support. You will be a trusted advisor to Canadian RxSight customers, supporting them from the initial onboarding through post-adoption phases. In addition to traditional account management, you will train clinical staff and surgeons on the RxSight LAL technology, ensuring a seamless integration into the clinic environment.

Responsibilities:

• Account Management & Customer Success
• Work with new RxSight customers to ensure effective onboarding of technology, optimizing RxSight usage.
• Design and implement strategic and tactical plans to increase customer penetration of RxSight technology.
• Collaborate with customer marketing teams to develop patient education programs and support RxSight marketing efforts.
• Drive increased adoption and utilization of RxSight technology within customer clinics by working with non-RxSight users to expand engagement.
• Implement best practices for optimizing patient flow and clinic operations to enhance customer experience and efficiency.
• Assist with the development of publications and peer-reviewed articles, as needed.
• Clinical Training & Support
• Train clinical staff and surgeons on the Light Adjustable Lens and Light Delivery Device (LDD).
• Provide ongoing in-clinic support to ensure proper understanding and utilization of the RxSight LAL.
• Actively support clinics with patient education, clinic flow optimization, and clinical troubleshooting.
• Share knowledge of best practices and proven techniques to enhance clinical outcomes for new and existing customers.
• Act as a clinical resource during onboarding and throughout the customer relationship to ensure customer success.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a relevant field preferred.
• Optometric Degree or COMT preferred.
• In-clinic experience with cataract surgery and intraocular lenses required.
• A minimum of 3 years’ experience in the ophthalmic industry; experience with the Light Adjustable Lens is an asset.
• Strong capacity to manage projects, with excellent leadership, negotiation, and communication skills.
• French language skills are a strong asset.
• Valid Driver's License and access to a personal vehicle.
• Willingness and ability to travel extensively to support customers across Canada.

Training Requirements:

• Must complete required training as outlined in the position’s training plan maintained in the document control system.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Medical Equipment Manufacturing

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