Clinical Support Staff

Canadian-Addiction-Treatment-Centres; Bala; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Wellness benefits

Career development

Retirement plan

Employee recognition

Job summary

Canadian Addiction Treatment Centres (CATC) seeks a part-time Support Staff member at our Bala, Ontario site to assist front desk operations, admissions and discharge processes, and supervise resident activities in coordination with the clinical team.

The role demands confidentiality, effective communication with residents, families and staff, and the ability to de-escalate crises. Strong computer skills and experience with FYI DB are a plus.

Qualifications

• Post Secondary degree or diploma in addictions would be asset.
• 1–3 years clinical experience in addiction/mental health preferred.
• Experience in a healthcare setting and teamwork is advantageous.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide administrative support at front desk, admissions or discharge.
• Support residents with daily activities and monitor safety.
• Assist with weekend programming when clinical staff is lean.
• May assist in food service or security as needed.
• Communicate resident developments with clinical team and referents.

Skills

Communication

De-escalation

Empathy

Confidentiality

Teamwork

Professionalism

Education

Post-secondary degree or diploma in addictions

Tools

FYI DB

Microsoft Office

Job description

Line of Business : Inpatient, GreeneStone Centre for Recovery

Position Type:Part-Time, Permanent

Vacancy Status: This Posting is for a New Role

Compensation: $18.50 - $21.00

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R espect – we work well with others=

E xcellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Healthcare Spending Account f for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future : Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition : Service Recognition Program.

ABOUT THE POSITION:

The Support Staff is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with residents in cases where they may need to help de-escalate and stabilize residents. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

• Provides administrative support as needed to the front desk, admissions or discharge.
• Provides day to day support to residents as needed (eg recreational activities). Responsible for being the eyes and ears of the clinical team while on property.
• Responsible for assisting with programming on the weekend when clinical team is lean.
• May assist with other areas including food service or security.
• Communicate any new developments of residents with the clinical team.
• Communicates on a regular basis with referents and other members of the resident’s recovery team.
• Ensures the safety for the residents. Uses effective behavior management skills to de-escalate crisis situations and minimize harm to residents and other staff.
• Maintain communications/contact with all clinical staff regarding resident issues, through exchanges of information, as appropriate via verbal, written and electronic communication.

WHAT YOU’LL NEED TO HAVE:

• Post Secondary where a degree or diploma in addictions would be considered an asset.
• One to 3 years clinical experience ideally dealing with addiction/mental health, or Training in a related health field preferred.
• Experience in working and being part of a team, ideally within a healthcare setting.
• There is no history of alcohol or other drug misuse for a period of three years before employment and does not display evidence of misuse of alcohol or drugs while employed.
• Must have the ability to be objective and empathetic while addressing the individual needs of the respective patients, referral sources and family members.
• Must have the ability to provide support and de-escalation under stressful or crisis situations. Ability to problem-solve and to meet deadlines and establish and prioritize multiple tasks.
• Must demonstrate ethical behavior and sound judgment that supports the Trafalgar standards of care.
• Basic computer skills, beginner to intermediate experience with Microsoft Products and Outlook, experience with or willingness to learn to use an electronic medical record (FYI DB). Must be able to document insights and observations in clinical records in a concise and articulate manner.
• Basic understanding of addiction/mental health and recovery philosophy
• Must possess a high degree of professionalism and be able to keep information confidential and treat sensitive clinical information with the upmost discretion and respect

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap‑around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long‑term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.