Patient Care Coordinator

Canadian-Addiction-Treatment-Centres; Kitchener; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Wellness: Health Spending Account + E1

Professional Development: Lunch & Lear

RRSP/DPSP Retirement Savings Plan

Service Recognition Program

Job summary

Canadian Addiction Treatment Centres (CATC) is seeking a Part-Time Patient Care Coordinator in Ontario outpatient clinics. You will be the first point of contact, coordinating opioid agonist therapy and collaborating with a multidisciplinary team to plan, implement, and monitor patient recovery plans.

The role requires a high school diploma or GED, CPR/First Aid, and relevant customer-service experience. A Health Services certificate is an asset.

Qualifications

• High School Diploma or GED or equivalent required.
• Medical Office Administration or Health Services certificate is an asset.
• Experience in Customer Service or with vulnerable populations is an asset.
• Criminal Reference Check (recent) required.
• First Aid and CPR certification required.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Collaborate with the interdisciplinary team to plan and evaluate treatment plans.
• Supervise urine drug screening and testing using a dipstick.
• Perform venipuncture, ECGs and assess vitals as trained.
• Manage patient active scripts and cancellations per Rx protocol.
• Maintain EMR systems and health card verification, scheduling and data entry.
• Communicate with MRP, Pharmacy and Nurse for patient needs and emergencies.
• Facilitate clients in OTN sessions and CARE calls.
• Respond to general inquiries and refer within CATC Healthcare Team.

Skills

Empathy

Customer Service

MS Office

Communication

Education

High School Diploma or GED

Medical Office Administration Certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Line of Business : Outpatient Clinics, Ontario Addiction Treatment Clinics

Position Type : Permanent, Part-Time

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Compensation: $19.57 Per Hour

Union: This Position is Represented by U.F.C.W. Local 175

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R espect – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future : Retirement Savings Plan(RRSP/DPSP).
• Employee Recognition : Service Recognition Program.

ABOUT THE POSITION:

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient Care Coordinator is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Patient Care Coordinator collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

WHAT YOU’LL NEED TO HAVE:

• Strong commitment to working with individuals living with addiction and mental health.
• Completion of a High School Diploma and/or GED or equivalent is required.
• A certificate in Medical Office Administration or Health Services is an asset.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is required.
• Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook

YOUR DUTIES AND RESPONSIBILITIES:

• Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Supervise urine drug screening, and testing using a dipstick.
• If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
• Management of Patient active scripts including script cancellation as per Rx protocol.
• Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
• Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
• Facilitates clients in OTN sessions and conducts CARE calls.
• Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team

ABOUT THE COMPANY:

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.