Clinical Support Representative

STERIS; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

STERIS is seeking a Clinical Support Representative to assist Account Managers with customer-facing activities in Quebec. The role involves supporting projects, providing customer service, and maintaining relationships with healthcare professionals. Candidates should have 1-2 years of medical device sales experience. STERIS offers a comprehensive benefits package including a base salary, incentives, and training programs.

Benefits

Base Salary + Incentive Compensation Program

Company Vehicle

Cell Phone Stipend

Robust Sales Training Program

RRSP Matching Program

Qualifications

• 1-2 years of successful sales or clinical hospital experience in medical device sales.
• Compliance with hospital/customer credentialing requirements.

Responsibilities

• Assist Account Managers by supporting Customer facing activities.
• Provide onsite support and startup of video integration.
• Maintain relationships with Customers in OR, ICU, and ED.

Skills

Communication

Customer Service

Technical Knowledge

Relationship Management

Job description

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects / installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and / or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Quebec.

What you will do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons / Physicians.
• Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills and Abilities Needed

Required :

• 1-2 years of successful sales or clinical hospital experience in medical device sales
• Ability to travel overnight up to ______%
• Must be able to be compliant with hospital / customer credentialing requirements

Preferred :

• 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
• Experience supporting functions such as Clinical Engineering or hospital IT
• Experience in B2B sales
• Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer :

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• RRSP Matching Program

LI-LS1

Create a job alert for this search