Clinical Support Manager - Access and Flow

Southlake Health Community; Newmarket; Hybrid; CAD 89,000 - 106,000; Full time

Benefits offered by this job

Hybrid/remote options

Health and dental benefits

HOOPP pension plan

Wellness initiatives and on-site gym

Job summary

Southlake Health in Newmarket, ON is seeking a Clinical Support Manager to join the hospital management team. You will provide leadership during off-hours and weekends to ensure smooth operations and optimal patient flow while supporting Southlake’s strategic directions.

The role emphasizes infection control, safety, and service excellence; you will investigate incidents, address staff conflicts, and drive improvements.

Qualifications

• Nursing degree and valid CNO registration required.
• BCLS Level II certification.
• Minimum three years leadership experience.
• Minimum five years direct patient care in acute care.
• Knowledge of hospital operations and union agreements.
• Strong communication and analytical skills.
• Understanding of CNO professional standards.
• Commitment to customer service and teamwork.
• Ability to lead during off-hours and weekends.

Responsibilities

• Provide leadership during off-hours and weekends.
• Support patient flow and operational efficiency.
• Monitor occupational health and safety practices.
• Investigate incidents and prepare recommendations.
• Resolve patient complaints and inter-department conflicts.
• Drive organizational change and process improvements.

Skills

Nursing leadership

Critical care

Infection control

Communication

Problem solving

Time management

Union knowledge

RNAO membership

Education

Baccalaureate degree in Nursing

Current CNO registration

BCLS Level II

RNAO membership preferred

Job description

Job Category: Leadership

Hospital Location: Newmarket ON

Job Type: Permanent, Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $64.94 - $77.20

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role:

The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations supporting Southlake’s strategic directions. Overall, the Clinical Support Managers champion organizational change, facilitate effective patient flow, clinical, infection control. Monitors occupational health and safety practices, performs investigations, and issues a report including recommendations. Further, the role also acts to resolve patient complaints and conflicts among staff/departments.

What you bring:

• Baccalaureate degree in Nursing or recognized equivalent required

• Current certificate of registration with the College of Nurses of Ontario

• Basic Cardiac Life Support (BCLS), level II: Basic Rescuer Certification

• Professional Affiliations/Memberships

• Member of Registered Nurses Association of Ontario (RNAO) preferred

• Minimum three (3) years leadership experience

• Minimum five (5) years direct patient care experience in acute care setting

• Advanced problem solving and analytical skills

• Deep knowledge of hospital operations

• Effective time management, organizational and prioritization skills

• Knowledge of CNO professional standards

• Working knowledge of union/hospital collective agreements

• Critical Care and/or Emergency Experience preferred

• Demonstrated excellence in communication, both written and verbal

• Demonstrated problem assessment skills

• Demonstrated commitment to customer service and teamwork

• Demonstrated individual leadership skills

• Models behaviour that is aligned with the values of Southlake Health

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!