Clinical Support Manager - Access and Flow

Southlake; Newmarket; Hybride; CAD 89 000 - 106 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Health and dental benefits

HOOPP pension plan

Wellness initiatives and on-site gym

Résumé du poste

Southlake Health in Newmarket, ON is seeking a Clinical Support Manager - Access and Flow to lead operations during evenings, weekends, and off-business hours. You will oversee patient flow, clinical operations, and infection control initiatives while supporting the hospital’s strategic directions.

The role requires nursing leadership, Ontario registration, BCLS Level II, and strong communication skills, with a focus on safety, collaboration, and service excellence within a hybrid work

Qualifications

• Nursing leadership experience in acute care is required.
• Current registration with the College of Nurses of Ontario.
• BCLS Level II: Basic Rescuer Certification.
• RNAO membership preferred.
• Minimum three years leadership experience.
• Minimum five years direct patient care in acute care.
• Strong communication and teamwork skills.
• Knowledge of hospital operations and union agreements.

Responsabilités

• Provide leadership during off-hours and weekends.
• Ensure effective patient flow and operational efficiency.
• Monitor occupational health and safety practices.
• Investigate issues and report with recommendations.
• Resolve patient complaints and conflicts between staff/departments.
• Support Southlake’s strategic directions.

Connaissances

Leadership

Communication skills

Problem solving

Time management

Infection control knowledge

Patient flow optimization

Conflict resolution

Staff development

Formation

Baccalaureate degree in Nursing

CNO registration

BCLS Level II

RNAO membership (preferred)

Description du poste

Clinical Support Manager - Access and FlowWe use cookies to make the safest and most effective website possible.# Career Opportunities## Clinical Support Manager - Access and FlowApply: Newmarket ON: Full time: Posted Today: End Date: November 13, 2026 (9 days left to apply): JR-102608Job Category: Leadership### ### Hospital Location: Newmarket ON### ### Job Type: Permanent, Full time### ### ### ### Number of Positions: 1### ### Minimum - Maximum Hourly Rate: $64.94 - $77.20**Why Join Our Team?*** A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.* Hybrid, virtual, and in-person working environment (where applicable).* Progressive health and dental benefit plans.* HOOPP pension plan with employer and employee premium sharing.* Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!About the role: The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations supporting Southlake’s strategic directions. Overall, the Clinical Support Managers champion organizational change, facilitate effective patient flow, clinical, infection control. Monitors occupational health and safety practices, performs investigations, and issues a report including recommendations. Further, the role also acts to resolve patient complaints and conflicts among staff/departments. **What you bring:*** Baccalaureate degree in Nursing or recognized equivalent required* Current certificate of registration with the College of Nurses of Ontario* Basic Cardiac Life Support (BCLS), level II: Basic Rescuer Certification* Professional Affiliations/Memberships* Member of Registered Nurses Association of Ontario (RNAO) preferred* Minimum three (3) years leadership experience* Minimum five (5) years direct patient care experience in acute care setting* Advanced problem solving and analytical skills* Deep knowledge of hospital operations* Effective time management, organizational and prioritization skills* Knowledge of CNO professional standards* Working knowledge of union/hospital collective agreements* Critical Care and/or Emergency Experience preferred* Demonstrated excellence in communication, both written and verbal* Demonstrated problem assessment skills* Demonstrated commitment to customer service and teamwork* Demonstrated individual leadership skills* Models behaviour that is aligned with the values of Southlake HealthSouthlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.Regular and reliable attendance is an expected requirement of this position.We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.**Use of Artificial Intelligence (AI)**We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.**Health & Safety Workplace Responsibilities**It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.**Commitment to Diversity and Inclusion**Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.**Anti-Oppression/Anti-Racism at Southlake Health**Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!