Clinical Manager, Outpatient Surgical Clinics (Surgical Program)

Southlake Health Community; Newmarket; Hybrid; CAD 95,000 - 113,000; Full time

Benefits offered by this job

Hybrid work options

Health & dental benefits

HOOPP pension plan

On-site gym membership

Job summary

Southlake Health Community is seeking a Hospital Manager in Newmarket, Ontario, to lead a team delivering safe, evidence-informed care across clinical environments. The role emphasizes quality improvement, staff support, budget planning, and cross-functional collaboration.

The successful candidate will have RN registration, a BScN, 3–5 years of leadership experience, and a commitment to patient-centred care within a hybrid work setting.

Qualifications

• RN registration with College of Nurses of Ontario or equivalent.
• BScN or equivalent health discipline degree.
• Master’s degree in a health-related discipline preferred.
• 3–5 years of recent management or leadership experience.
• Experience in outpatient clinics is preferred.
• Experience in financial management is an asset.
• Proven excellence in clinical practice in Surgical/Orthopedic/Procedural Care.
• Strong patient- and customer-focused philosophy.
• Excellent interpersonal, coaching and team-building skills.
• Ability to lead change and manage stress in complex clinical settings.

Responsibilities

• Coordinate and deliver all patient care-related activities.
• Direct staff in clinical area on patient care and staffing issues.
• Foster an inclusive, respectful, and collaborative environment.
• Promote quality, patient safety, and continuous improvement.
• Model professional and organizational core competencies.
• Monitor departmental quality, patient experience, and operations metrics.
• Plan, implement and evaluate evidence-based changes in practices and delivery.
• Manage budgets, resources, and planning to support goals.

Job description

Job Category: Leadership

Hospital Location: Newmarket ON

Job Type: Permanent, Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $69.20 - $82.26

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
• Hybrid, virtual, and in-person working environment (where applicable).
• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role

The Manager fosters a culture of quality, safety, innovation, and continuous improvement while supporting staff, physicians, midwives, and interprofessional teams in the delivery of evidence-informed care. Working collaboratively with patients, families, staff, physicians, midwives, internal and external partners, the Manager contributes to care planning, patient flow, and service excellence. The successful candidate will demonstrate operational effectiveness and a commitment to leading quality improvement and transformation across all clinical environments.

What you’ll be doing:

• Responsible for the coordination and delivery of all patient care-related activities.
• All staff assigned to the clinical area report directly to the clinical manager regarding patient care and staffing issues.
• Foster an inclusive, respectful, and collaborative work environment.
• Promote a culture of quality, patient safety, continuous improvement, and evidence-informed practice.
• Role model professional and organizational core competencies.
• Monitor and achieve departmental quality, patient experience, and operational performance indicators.
• Plan, implement and evaluate evidence-based outcome-oriented changes in clinical practices and care delivery processes.
• Manage departmental budgets, resources, and planning to support operational and strategic goals.

What you bring:

• RN Certificate of Registration from the College of Nurses of Ontario or equivalent Registration in a Registered Health Profession.
• BScN or equivalent degree in a health discipline required.
• Master’s degree in a health-related discipline preferred.
• Three (3)- five (5) years recent management or leadership experience, preference for management experience in surgical care or other relevant or related programs.
• Experience in outpatient clinics preferred.
• Experience in financial management an asset.
• Demonstrated excellence in clinical practice in Surgical/Orthopedic/Procedural Care.
• Demonstrated strong patient and customer focused philosophy in all interactions.
• Demonstrated excellence with interpersonal communication, coaching and team building skills that facilitate positive interactions among all members of the health care team.
• Demonstrated individual leadership skills, including change management.
• Demonstrated excellence in communication, both written and verbal.
• Demonstrated problem assessment skills.
• Demonstrated commitment to customer service and teamwork.
• Demonstrated individual leadership skills.
• Demonstrated excellence in interpersonal, communication, team building, facilitation and coaching skills that encourage positive interactions among all members of the health care team.
• Ability to introduce and effectively facilitate change.
• Demonstrated critical thinking, decision making and organizational skills.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Demonstrates commitment to professional development.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!