Clinical Software Training Specialist — Remote & Onsite

PointClickCare; Mississauga; Hybrid; CAD 79,000 - 88,000; Full time

Job summary

PointClickCare, a leading health tech company, is seeking a Software Training Specialist to design and deliver high-quality training for new and renewing customers, leveraging adult learning principles and various instructional tools.

This role emphasizes continuous improvement of training processes, on-site and online sessions, adoption of product updates, and collaboration across Product, Support, and Customer Success to drive measurable outcomes.

Qualifications

• Post-secondary education in training and development, education, or related field.
• Experience in client-facing training, preferably in software.
• Self-motivated with strong interpersonal skills.
• Excellent written and verbal communication, especially for non-technical users.
• Solid understanding of adult learning concepts and training development.
• Proficiency with AI tools (gen-AI) and teleconferencing software.
• Experience delivering in-person and remote training.

Responsibilities

• Develop and prepare training programs; conduct classroom training.
• Coordinate and schedule training sessions.
• Promote online learning modules to support ongoing education.
• Determine training needs to address business requirements.
• Enhance training content and delivery for scalability.
• Support customer success and solution adoption.
• Collaborate with Product, Support, and Customer Success teams.
• Maintain up-to-date training databases and content.
• Provide post-training evaluation and feedback.

Skills

Client-facing training

Interpersonal skills

Communication skills

Adult learning concepts

Presentation skills

Remote training experience

Documentation skills

Team collaboration

Software aptitude

Education

Post-secondary education

Tools

Gen-AI tools

Microsoft Office

Zoom/WebEx

Job description

PointClickCare, a leading health tech company, is seeking a Software Training Specialist to design and deliver high-quality training for new and renewing customers, leveraging adult learning principles and various instructional tools.

This role emphasizes continuous improvement of training processes, on-site and online sessions, adoption of product updates, and collaboration across Product, Support, and Customer Success to drive measurable outcomes.