Clinical Sleep Assistant/MOA

Air Liquide; Regina; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Clinical Sleep Assistant to join their team. This role focuses on facilitating CPAP therapy and providing exceptional customer service while supporting healthcare professionals. The ideal candidate will have a background in medical office administration and strong data entry skills. You'll be part of a mission-driven organization that values patient-centered care and innovation, contributing to improving the quality of life for patients. If you're passionate about making a difference in healthcare, this opportunity could be your next step.

Qualifications

• Preferred medical background or diploma in Medical Office Administration.
• 1-2 years experience in general office practice.

Responsibilities

• Facilitates CPAP therapy procedures and ensures equipment operation.
• Provides administrative support and maintains client records.

Skills

Data Entry Skills

Customer Service

Communication Skills

Sales Skills

Education

College Certificate or Diploma in Medical Office Administration

Tools

Microsoft Office

ERP Systems

Google Systems

Job description

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

The Clinical Sleep Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location, or a site under the supervision of a healthcare professional. The incumbent will carry out all responsibilities while promoting Air Liquide Home Healthcare Canada Inc.’s safety and quality practices.

1. Facilitates procedures and policies, working and encouraging others to perform in a safe manner at all times. Reports unsafe occurrences and/or practices.
2. Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs. Contributes to the growth of Air Liquide Home Healthcare Canada Inc. by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
3. Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client charts, sorting and distributing files and documents, maintaining all database systems, and preparing bank deposits, remittance forms and financial transactions.
4. Provides friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy. Assists with sales and maintenance of CPAP inventory for the branch. Assists with sales of CPAP supplies to walk-in clients when requiring specific education to client. Jointly booking CPAP appointments and follow up for clients at the Branch.
5. Contributes to team effort by working with other staff to achieve optimal customer service.
6. Participates in home testing for diagnosis purposes within the supervision of a healthcare professional.
7. Assists healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answers their questions.
8. Documents client care services by charting in client records. Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems. Maintains client confidence and protects Air Liquide Home Healthcare Canada Inc. operations by keeping information confidential. Protects clients and employees by adhering to infection control policies and protocols.
9. Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self-growth and learning.
10. Other duties as required.

Are you a MATCH?

1. College Certificate or Diploma in Medical Office Administration or medical background preferred.
2. Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
3. 1-2 years of experience in general office practice.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.