Clinical Services Manager, Ontario East

CareRx; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Job summary

CareRx, Canada’s leading senior-focused specialty pharmacy provider, seeks a Clinical Services Manager to oversee the Ontario East clinical team. The role combines leadership, clinical oversight and program delivery in a hybrid work setting.

You will supervise pharmacists, technicians and assistants, drive operational excellence, and manage regulatory compliance. Requires a licensed pharmacist with 5+ years' experience and travel to client sites.

Qualifications

• Registered Pharmacist in good standing with the provincial authority
• Eligible to practice in Ontario and supported regions
• Valid driver’s license and ability to travel regularly to client sites
• Proficiency with pharmacy management systems and Microsoft Office Suite

Responsibilities

• Oversee the day-to-day workflow of the clinical team
• Supervise clinical consultants, pharmacists, and staff
• Ensure documentation and regulatory compliance across sites
• Lead budget planning and performance for clinical services
• Coordinate with executives on strategic clinical initiatives

Skills

Leadership

Clinical expertise

Budget management

Travel ready

Education

BScPhm or PharmD

Tools

Pharmacy systems

Microsoft Office

Job description

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

Position Summary

Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East.

Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Your Day To Day

• Plans, supervises and evaluates the day to day workflow of the clinical team
• Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
• Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation
• Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
• Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
• Performs duties of a Clinical Consultant Pharmacist
• Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
• Provides direction to organize assignments for the Clinical Team
• Facilitate clinical and general business development opportunities for the organization
• Ensures consistency of care is provided to meet staff, customer contract and resident needs
• Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
• Maintains communication with Clinical Pharmacy team
• Develops and revises goals, standards, and objectives for Clinical Team
• Participates in strategic planning of Clinical Pharmacy operations
• Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
• Facilitates the provision of resources and equipment to deliver resident care
• Manages vacation and time off requests of clinical team
• Accountable for performance of clinical team and clinical services provided to customers
• Support in managing Clinical budget
• Conduct and/or participate in customer business review meetings
• Maintain and manage corporate customer relationships
• Participate in clinical aspects of RFP presentations in pursuit of new customers
• Oversee and facilitate the adoption of new clinical technology into practice
• Participate in relevant Seniors based tradeshows and business development conferences/meetings
• Understand provincial regulations, health authority requirements, and clinical billing legislation

Required Credentials

Registered Pharmacist or other allied health professional in good standing with the applicable provincial regulatory authority (e.g., Ontario College of Pharmacistsin Ontario)

Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) or equivalent health professional degree

• Eligibility to practice in the province(s) supported
• Valid driver's license and ability to travel regularly to client sites

Demonstrated proficiency with pharmacy management systems and Microsoft Office Suite

Required Experience

Minimum 5 years of pharmacist/health care professional experience

• Minimum 3 years of experience in:
• Long-Term Care
• Retirement Living
• Continuing Care
• Geriatric Pharmacy Practice
• Minimum 2 years of people leadership experience, including:
• Coaching and performance management
• Recruitment and onboarding
• Managing remote or geographically dispersed teams
• Experience working with:
• Quality improvement initiatives
• Regulatory compliance

Interdisciplinary care teams

What you would bring to the team:

• Multi-site leadership experience

Experience managing clinical consultant pharmacists/allied health professionals

• Quality and accreditation experience
• Budget and workforce planning experience

Compensation Range:

$120,000 to $130,000. Actual pay rate will be based on the individual candidate's credentials and experience.

Location: Hybrid Position; Travel will be involved

Opportunity:

This is a current existing position

Hours:

This is a full time position.

AI Disclosure:

CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver's Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted. #INDHP