Clinical Services Leader - EMS Operations - Repost

Shared Health-Soins Communs; Swan River; On-site; CAD 90,000 - 115,000; Full time

Job summary

Shared Health in Manitoba seeks an ERS Clinical Service Leader to provide advanced patient care in pre-hospital and inter-facility transport, collaborating with a multidisciplinary team and community partners.

You will mentor staff, monitor ERS capacity, lead incident response, and contribute to system improvements while supporting Indigenous communities and diverse populations.

Qualifications

• Graduate of an Advanced Care Paramedic program or equivalent approved by Manitoba education authorities.
• Valid Class 4 Manitoba driver’s licence and access to a personal vehicle for travel.
• Certifications: BLS; PALS and ACLS (or must complete within 6 months of hire).
• NRP and PHTLS are preferred.
• Pre CTAS certification is required/preferred as applicable.

Responsibilities

• Provide front line clinical leadership and mentorship within ERS.
• Monitor ERS system capacity and lead special incident response.
• Collaborate with healthcare providers, allied emergency services and community partners.
• Oversee day-to-day administration and program development for ERS initiatives.

Skills

Paramedic knowledge

Mid-level leadership

LEADS framework

Diversity & Indigenous awareness

Shared Health ERS systems

Multilingual abilities

Education

Advanced Care Paramedic program

Job description

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers a number of province-wide health services and supports centralized administrative and business functions for Manitoba health organisations.

Position Overview

Emergency Response Services (ERS) Clinical Service Leaders are responsible for providing advanced levels of care to patients in both pre‑hospital and inter‑facility transport roles. This position plays a key role as part of a multi‑disciplinary health care team and is dedicated to providing compassionate, high‑quality health care services.

The Clinical Service Leader is responsible for providing accessible, responsive, and integrated patient care at all times. The role collaborates with health care providers, allied emergency service agencies, and other community agencies. Clinical Service Leaders provide front line clinical leadership, mentorship, education, evaluation, and involvement in ERS initiatives, and are responsible to monitor ERS system capacity, perform day‑to‑day administration, and lead specialized incident response.

The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken.

The incumbent will provide committed support and clinical care to diverse populations and communities with diverse backgrounds, cultures, identities, values, beliefs and traditions including Indigenous communities. This role will demonstrate commitment to the mission, visions, values, goals, objectives, and policies of Shared Health.

Experience

• 3‑5 years of experience practicing as a Paramedic.
• 3 years of progressive experience in a clinical health‑care setting, including:
• 3 years of demonstrated experience in providing guidance and mentorship to colleagues.
• 3 years of experience participating in implementing operational directives, and achieving patient safety, service integration, and partner collaboration goals and objectives.
• 2 years of experience in clinical planning, development and evaluation, and managing patient care services within diverse program settings.
• 2 years of experience implementing education programs and research processes.

Education (Degree/Diploma/Certificate)

• Graduate of an Advanced Care Paramedic program held by an accredited Canadian education institution, or a College of Paramedics of Manitoba approved equivalent is required.

Certification / Licensure / Registration

• Certificate of Practice with the College of Paramedics of Manitoba and is a member in good standing at the Advanced Care Paramedic level (minimum).
• Must have a valid Class 4 Manitoba driver’s licence (minimum) and use of a personal motor vehicle for travel within the zone and province as required.
• Valid certification in Heart and Stroke Foundation Basic Life Support (BLS).
• Valid certification in Heart and Stroke Foundation Pediatric Advanced Life Support (PALS) and Advanced Cardiac Life Support (ACLS) or must successfully complete the certifications within 6 months of hire.
• Valid certification in Neonatal Resuscitation Program (NRP) is preferred.
• Valid certification in PreHospital Trauma Life Support (PHTLS) is preferred.
• Pre-Hospital Canadian Triage & Acuity Scale (Pre CTAS).

Qualifications and Skills

• Knowledge of:
• College of Paramedics of Manitoba Standards of Practice.
• Scope of Practice as documented in the Regulated Health Professions Act.
• Manitoba Emergency Medical Response and Stretcher Transportation Act.
• Manitoba Highway Traffic Act.
• Shared Health clinical protocols, care maps and associated documents.
• Personal Health Information Act (PHIA).
• Other applicable Shared Health policies, procedures, guidelines, and directives.
• Demonstrated mid‑level leadership capabilities.
• Demonstrates and encourages others to follow the principles of the LEADS framework: Leading themselves, engaging others, achieving results, developing coalitions, and participating in system transformation.
• Competence in an Indigenous language and/or knowledge of Indigenous customs, traditions and values is considered an asset.
• Experience working with individuals from diverse cultural, social and ethnic backgrounds.
• Experience in the use of Shared Health ERS and Digital Health technology, software programmes, and equipment.
• Ability to speak multiple languages is considered an asset.

Physical Requirements

• Must provide a Physical Fitness Assessment by an approved fitness assessment provider.
• Travel by multiple vehicle types, including where inclement weather conditions are anticipated, and navigation of the general risks of responding to a variety of ERS calls is required.
• Infrequent exposure to a variety of high stress, physically, mentally, and emotionally demanding situations, and potential for exposure to communicable disease.
• Moderate to heavy physical effort required, including frequent lifting of patients and equipment (80+ lbs/36.3+ kg).

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.