Clinical Services - Clinical and Quality Assurance Manager

Mohawk Medbuy Corporation; Kingston, London; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare services organization in Kingston is seeking a full-time Clinical & Quality Assurance Manager to enhance patient care quality and manage supply chain disruptions. The ideal candidate has extensive healthcare experience and is a registered nurse. This role includes responsibilities in member engagement and the RFP sourcing process. Competitive salary and benefits offered, along with a flexible work policy.

Benefits

Competitive salary

Comprehensive benefits package

Flexible remote work policy

Qualifications

• 5 to 7 years healthcare sector experience.
• Demonstrated ability to compile research and provide summaries.
• Registered Nurse with current Ontario registration.

Responsibilities

• Identify solutions in supply chain disruption management.
• Support the RFP sourcing process with clinical expertise.
• Engage with members to ensure clinician voices are heard.

Skills

Critical thinking

Problem-solving

Communication skills

Customer service

Planning and organizational skills

Education

Post secondary degree

Registered Nurse with current registration

Tools

MS Office

Job description

Clinical Services - Clinical and Quality Assurance Manager

1471 John Counter Blvd, Kingston, ON K7M 8S8, Canada •

750 Richmond St unit a, Chatham, ON N7M 5J5, Canada •

Job Description

Posted Thursday, July 24, 2025 at 4:00 AM | Expires Friday, August 15, 2025 at 3:59 AM

Clinical & Quality Assurance Manager

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville.

We are currently recruiting for a full-time Clinical & Quality Assurance Manager to support our Clinical Services team.

Position Overview

This role will support the redesign in the delivery of care to meet the needs of patients in the most effective way. They will foster local collaboration that enables greater communication and coordination – focusing on patients and specific local needs. Supporting best practices for value-added results in everything we do, Mohawk Medbuy nurses provide clinical expertise and actively engage in peer-to-peer exchanges to ensure that the voice of Clinicians is heard by directly involving members in the vetting and sourcing process across the continuum of care.

Key Responsibilities

Supply Chain Disruption Management

The Clinical Services & Quality Assurance Manager will utilize clinical expertise and critical thinking to identify solutions and provide recommendations in the supply chain disruption management process. By working with MMC Members, suppliers, vendors, distributors, and internal departments the Manager will improve efficiency, communication, and timeliness of supplies. This key area will support member organizations by finding alternative sources of clinically acceptable supplies when disruptions occur. The role will also assist in seeking to proactively decrease supply disruptions and prevent impact to patient care.

The role will work closely with MMC’s Industry leading MitigAID Program, including maintenance and development of the weekly MitigAID report. The Clinical Services & Quality Assurance Manager will also support MMC’s warehouse customers.

The role will also engage with vendors, members, and external/government partners pertaining to high-impact supply disruptions, as required.

Sourcing Initiatives / RFP Support

Provide professional clinical expertise and leadership throughout the Request for Proposal (RFP) Sourcing process. This includes Integration of clinical research and best practices into the RFP process, the creation of scoring specifications and requirements, and member engagement through Clinical Expert Groups (CEGs) and vendor education sessions.

MMC Quality Assurance Program

Support quality assurance work for external/government partners, as required.

Member Engagement

The Clinical Services & Quality Assurance Manager provides professional clinical expertise and leadership in the management of new and existing member relationships. The Manager will actively engage in member and MMC initiatives to ensure the voice of the clinician is present.

Other Responsibilities

• Support training and mentorship of new team members, as required.
• Provide coverage for Director, as required.
• Additional professional tasks at the request of the Director
• Support the Innovation and Indigenous LaunchPad on product and Vendor evaluation.
• Support the Director in ad hoc Member meetings and Clinical Councils

Qualifications and Skills

Skills and Competencies

• Demonstrated critical thinking and problem-solving skills.
• Demonstrated ability to learn and adapt.
• Demonstrated ability to compile relevant research, conduct a review and analysis of said research and provide an executive summary of findings appropriate to identified receiving audience i.e. Clinical and non-clinical.
• Strong communication skills (presentation and written)
• Solid commitment to customer service and member support
• Excellent planning and organizational skill
• Ability to be self-directed, results oriented with demonstrated attention to detail.
• Knowledge of contract law and Broader Public Sector (BPS) is preferred but not mandatory.
• Demonstrated knowledge in MS Office and electronic communication.
• Business minded, value proposition approaches.
• Experience and ability to work with a team as well as independently.

Education, Training, and Experience

Mandatory

• Post secondary degree
• Registered Nurse with current registration with the College of Nurses of Ontario
• 5 to 7 years healthcare sector experience

Preferred

• 3 years relevant Acute Care clinical experience (examples include OR, Critical Care, Med/Surg experience).
• Minimum 2 years relevant progressive healthcare leadership experience

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

Mohawk Medbuy is a HOOPP employer offering a competitive salary, comprehensive benefits package and flexible remote work policy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

1471 John Counter Blvd, Kingston, ON K7M 8S8, Canada,

750 Richmond St unit a, Chatham, ON N7M 5J5, Canada,