Clinical Secretary - Palliative Care Service - Temporary Full Time

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Sunnybrook Health Sciences Centre seeks a Receptionist to support the clinical team and manage education schedules. The role involves daily administrative tasks such as patient scheduling and maintaining a referral-tracking system. Ideal candidates will have strong communication skills and experience in a fast-paced environment, contributing to quality patient care.

Qualifications

• Minimum typing speed of 40 words per minute with a maximum 5% error rate.
• Experience in a busy receptionist area preferably in a healthcare environment.
• Tact and discretion in dealing with sensitive patient information.

Responsibilities

• Builds daily inpatient consult roster and maintains referral-tracking system.
• Schedules and notifies patients of appointments and maintains daily team schedule.
• Provides administrative support to the palliative care team.

Skills

Excellent communication

Customer service skills

Attention to detail

Time management

Ability to manage multiple tasks

Education

Grade 12 education

Medical Administration Certificate

Post-secondary computer / typing courses

Job description

• Builds daily inpatient consult roster for clinical team
• Maintains referral-tracking system by entering required data
• Schedules and notifies patients of cancelled appointments / clinics
• Maintains daily schedule of the team
• Build and enter daily billing roster
• Provides support to clinical team to ensure the flow of daily consults
• Routine audit of data entry
• Provide support for minute-taking at meetings

Education Coordination

• Act as primary contact for learners during their education block
• Create and update education block schedule including their educational modules and call schedule
• Track learner evaluations of the block and provide annual summary of evaluations
• Meet with Education Site Lead on a regular basis
• Liaise with learners seeking an educational opportunity within our division

All Areas :

• Responds to telephone calls / inquiries and voice mail messages.
• Ensures transfer of on-call pager coverage
• Provides administrative support to members of the palliative care team including fax scan mail
• Provides back support to other Clerical Staff

Qualifications / Skills

• Grade 12 education; Medical Administration Certificate; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
• More than one year experience in a busy receptionist area preferably in a hospital / health care environment.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute typing speed with maximum 5% error rate.
• Ability to manage multiple tasks fast-paced environment.
• Excellent time management organizational skills attention to detail required.

We thank all applicants for their interest. However only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C