Clinical Manager, Transitional Care Unit and Hospital Utilization

Baycrest; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Baycrest Hospital is seeking a Clinical Manager for the Transitional Care Unit. This permanent full-time position focuses on fostering high-quality patient care and experience while leading clinical teams in a collaborative healthcare environment. Strong leadership and communication skills are essential, with an emphasis on quality improvement and operational excellence.

Benefits

Vacation Entitlement

Extended Health and Dental

Healthcare of Ontario Pension Plan (HOOPP)

24/7 Employee Assistance Program

Qualifications

• Minimum 3 years of leadership and management experience in a Hospital environment.
• Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
• Current and valid Basic Cardiac Life Support (BCLS) certification.

Responsibilities

• Accountable for ensuring clinical and operational excellence on the Transitional Care Unit.
• Supports interprofessional teams to deliver exceptional patient/family centred care.
• Leads quality improvement processes and initiatives to enhance patient flow.

Skills

Leadership

Communication

Problem Solving

Quality Improvement

Collaboration

Education

Baccalaureate Degree

Master’s Degree

Tools

Microsoft Office

Hospital Information Systems

Job description

Baycrest Hospital has an opportunity for a

CLINICAL MANAGER

Transitional Care Unit (3W)

and Hospital Utilization, Access and Flow

Position Type: Permanent Full Time

Shift Type: Days, no weekends (subject to change)

Bi-Weekly Hours: 70 Hours

Posting Number: 9052

Union: Non-Union

Internal Closing Date: July 10, 2025

The Clinical Manager for the Transitional Care Unit and Hospital Utilization & Flow is accountable for ensuring clinical and operational excellence on the 27-bed Transitional Care Unit and across patient access and flow functions at Baycrest Hospital. This role is responsible for fostering an exceptional patient and family experience by building and supporting high-performing teams, while maintaining a focus on high-quality, safe care. In partnership with the hospital leadership team, the Clinical Manager provides strategic leadership in hospital utilization, intake, and patient flow, including initiatives aimed at avoiding Alternative Level of Care (ALC) designations. The role also supports the planning, implementation, and evaluation of services to meet the evolving needs of patients requiring transitional care. Strong communication and collaboration with patients, families, interprofessional teams, and system partners are key expectations of this position.

On-Call rotation is required within this management role.

Responsibilities include but are not limited to:

• Supports the interprofessional team in the development of solutions/service delivery that provides exceptional patient/family centred care
• Engages in the implementation of best practices, quality documentation practices and accountability models
• Ensures an interprofessional approach to care, recognizing the unique contribution of each team member
• Contributes to the organization and the program in the realization of Baycrest’s mission, vision, values and strategic plan
• Supports the development and implementation of quality improvement processes, including metrics and performance indicators
• Provides leadership in intake, utilization and flow process improvement initiatives, including ALC avoidance.
• Develops and fosters effective relationships with system partners.
• Promotes a patient and family centred care approach, and responds effectively to and addresses issues identified by patients and family members in a timely fashion
• Coaches, mentors, supports, and facilitates the creation and maintenance of an environment that fosters creativity, and professional judgment
• Promotes staff initiative, accountability and critical thinking skills in resolving clinical issues
• Provides point of care resources to ensure safe and effective patient care
• Identifies trends, issues and challenges requiring change in practice patterns or processes
• Works collaboratively with the leadership team taking joint accountability for patient outcomes, financial/operational budgets and utilization targets and overall unit performance

Qualifications include but are not limited to:

• Current membership in good standing with a Regulated Health Discipline Professional College in Ontario
• Baccalaureate Degree with a Master’s Degree achieved
• Minimum 3 years of leadership and management experience, preferably in a Hospital environment
• Current and valid Basic Cardiac Life Support (BCLS) certification
• Strong financial management skills
• Significant experience in gerontology, with experience in post-acute care an asset
• Robust understanding of system issues and trends related to utilization, access and flow.
• Established track record of facilitating collaboration with system partners in the healthcare sector.
• Strong quality and process improvement and change management skills.
• Proven effective communication, team building, and problem solving and conflict resolution skills in an interprofessional team environment
• Demonstrated effective and innovative leadership, critical thinking, problem solving skills and judgment.
• Familiarity with patient flow processes, including patient transition to Long Term Care and retirement homes, considered an asset
• Previous experience leading/participating in process improvement initiatives, an asset
• Knowledge and skill in program development, implementation and evaluation
• Experienced with Hospital information systems, Safety Event Reporting System (SERS) and Microsoft Office software applications
• Demonstrated on-going professional development and continuing education
• Previous management experience in a unionized environment and knowledge of collective agreements preferred

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in Extended Health and Dental
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

INTERNAL APPLICANTS: Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [e-mail] or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.