Clinical Manager - NRT, Support Teams & Operations

Baycrest; Old Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a dynamic and supportive clinical team at a leading health institution, where you will oversee critical support teams to ensure operational excellence. This role is perfect for a professional who excels in adapting to change and fostering team development. You will collaborate with patients and their families, enhancing care quality and building effective partnerships across the campus. With flexible scheduling and a focus on leadership, this position offers a unique opportunity to make a significant impact in a fast-paced environment. If you are passionate about healthcare and leadership, this is your chance to shine!

Benefits

Vacation Entitlement

Healthcare of Ontario Pension Plan (HOOPP)

Extended health and dental benefit plan

24/7 Employee Assistance Program

Qualifications

• Current membership in a Regulated Health Discipline Professional College in Ontario.
• Minimum 3 years of leadership and management experience in a Hospital environment.

Responsibilities

• Fosters growth and leadership of team members in After Hours Supervisors and Staffing Office.
• Models and promotes a client and family-centred care approach.

Skills

Leadership

Communication Skills

Problem-Solving

Conflict Resolution

Financial Management

Critical Thinking

Customer Service

Education

Master’s Degree in related field

Tools

Hospital Information Systems

Microsoft Office

Staff Scheduling Software

Job description

Baycrest Hospital has an opportunity for a

Nursing Resource Team (NRT), Staffing Office, Unit Clerks and After-Hours Managers

Position Type: Temporary Full-time (up to 18 months)

Shift Type: Day, no weekends (subject to change)

Bi-Weekly Hours: 70 Hours

Posting Number: 8427

Union: Non-Union

Date Posted: December 4, 2024

Internal Closing Date: December 11, 2024

Come join the Baycrest family and be part of a dynamic and supportive clinical team that works together to provide excellent client and family-centred care. Reporting to the Director of Hospital Services, this position is responsible for providing oversight of clinical and operational excellence for three distinctive teams – NRT, Staffing Office, Unit Clerks and After-Hours Managers - who each provide critical support to the Hospital and the Apotex, long-term care home. This role is ideal for a professional who thrives on supporting team members to adapt to system-level changes while helping them develop in their respective fields. This successful incumbent will have the opportunity to communicate and collaborate with patients and their families and build effective partnerships with interprofessional team members across the campus. This position is also well suited for someone who thrives in an ever-changing environment and wants to support and develop our leaders of tomorrow.

Flexible scheduling may require occasional evening or weekend work. On-call rotation is required within this management role.

Responsibilities include but are not limited to:

• Fosters continued growth and leadership of all members of After Hours Supervisors, Nursing Resource Team, and Staffing Office. Assesses team performance (including successes!) and supports opportunities for individual and team growth.
• Models and promotes a client and family-centred care approach.
• Proactively and effectively supports the resolution of complex issues identified by team members or patients and family members in a timely fashion.
• Ensures an interprofessional approach to care, recognizing the unique contribution of each team member.
• Supports the development and implementation of quality improvement processes, including metrics and performance indicators.
• Coaches, mentors, supports, and facilitates the creation and maintenance of an environment that fosters creativity and professional judgment.
• Promotes staff initiatives, accountability, and critical thinking skills in resolving clinical issues.
• Works collaboratively with the leadership team taking joint accountability for patient outcomes, financial/operational budgets, utilization targets, and overall unit performance.

Qualifications include but are not limited to:

• Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
• Master’s Degree in related field (e.g. MN, MScN, MHA).
• Current and valid Basic Cardiac Life Support (BCLS) certification.
• Minimum 3 years of leadership and management experience, preferably in a Hospital environment.
• Demonstrated strong financial management skills.
• Proven effective communication, team building, problem-solving, and conflict resolution skills in an interprofessional team environment.
• Demonstrated innovative leadership, critical thinking, problem-solving, and judgment skills.
• Knowledge and skill in program development, implementation, and evaluation.
• Experienced with Hospital information systems and Microsoft Office software applications.
• Demonstrated ongoing professional development and continuing education.
• Prior experience with staff scheduling and software.
• Previous management experience in a unionized environment and knowledge of collective agreements preferred.
• Exceptional customer service.

Additional Benefits:

• Vacation Entitlement.
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP).
• Opportunity to enroll in the extended health and dental benefit plan.
• Access to 24/7 Employee Assistance Program.

INTERNAL APPLICANTS: Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy for this position. All communication related to this job posting will be sent to the email address used to submit your application.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [e-mail] or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.