Clinical Manager Intake

Family Services of Greater Vancouver; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading organization in Vancouver seeks a Clinical Intake Manager for maternity leave coverage. The role entails oversight of service delivery, team management, and ensuring the highest standards of care. Ideal candidates will have advanced degrees and significant experience in health intake or counseling within a supportive and inclusive environment. This is a full-time position with benefits aimed at promoting work-life balance and professional growth.

Benefits

Two paid Wellness Days a year

Paid Agency days for full-time staff

Paid education leave

Paid Moving Day

Subsidized professional association dues

Qualifications

• Master's or advanced degree preferred.
• Minimum 2 years’ management experience required.
• Knowledge of workplace mental health and child/family reporting essential.

Responsibilities

• Oversee leadership and management of the Care Centre team.
• Ensure high standards of service quality and effectiveness.
• Support diversity and inclusion goals within the agency.

Skills

Mental health knowledge

Leadership

Communication

Problem-solving

Education

Masters or Advanced Degree in counselling, psychology, social work or related discipline

Tools

Basic computer literacy

Job description

Grow a meaningful career with Family Services of Greater Vancouver. We offer a range of benefits and recognize the importance of work-life balance and wellness. Pursue your passion in a safe, inclusive workplace that values diversity and respect.

FSGV has more than 420 staff and volunteers at 14 locations across the Lower Mainland, serving 18 communities, including Vancouver, Richmond, New Westminster, Burnaby, and Surrey.

FSGV is proud to be an equal opportunity employer. If you require a disability related accommodation in order to participate in the recruitment process, please see the job posting for more information.

CURRENT JOB POSTINGS

Position:Clinical Manager Intake

Location: Vancouver, British Columbia

Job Id:837-28-25

# of Openings:1

JOB OPPORTUNITY: Clinical Intake Manager – Maternity Leave

Clinical Intake Manager – Maternity Leave Competition #28-25

About Our Opportunity:

Working within the mission, vision, values and person-centered philosophy of the Agency, the Care Centre Manager provides overall leadership, coordination, and management (service standards, quality control, PQI) with respect to FSEAP intake/ Care Centre team and operations, and work/life services provided to FSEAP's customer organizations and their employees and eligible family members. The role ensures that these services are delivered with the highest standards of service quality, effectiveness, and efficiency. It actively supports the Agency’s awareness and goals around diversity and inclusion.

• Two paid Wellness Days a year
• Two and a half paid Agency days for full-time staff *
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• A work culture that values transparency, teamwork, learning, fairness and integrity

*Pro-rated for part-time staff

Work Hours: 35 hours per week (Monday to Friday). This is a term position maternity leave coverage, with approximate dates from Aug 2025 to May 2026

Location: East Broadway Office, with the possibility of working Hybrid environment (in office, with the community, and home)

Posting End Date:June 15, 2025

What do you need to succeed?

Education, Training, Experience

• Masters or Advanced Degree preferred, or equivalent combination of education in counselling, psychology, social work, Health Education, or related discipline
• Minimum 2 years’ management or team leadership experience
• Suicide Prevention and Child/Family Reporting Training /Certificate (provided if required)
• Call Centre or Counselling/Health Intake experience preferred
• Workplace Mental Health or Psychological Health & Safety knowledge or experience also desirable

Knowledge, Skills, Abilities

• Knowledge regarding mental health, suicide, client confidentiality
• Knowledge of legal requirements regarding mandatory reporting and duty to warn
• Superior individual and team supervision skills
• Outstanding leadership skills, including the ability to motivate, engage, and support staff
• Proficiency in program development, including the development of policies and practices to support best-practice clinical service delivery
• Ability to think strategically and proactively develop solutions to problems
• Superior verbal and written communication skills
• Knowledge of resources in the community pertaining to clinical issues; competence in working with a multi-cultural community
• Basic computer literacy with word processing, spreadsheet and/or database is required for this role

Additional Requirements

• Successful completion of a Criminal Record Check

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #28-25) to [e-mail].

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!

About Us

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides several organizational services to its corporate clients, including workplace consulting, training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

At Family Services of Greater Vancouver, we have been helping people in crisis since 1928. We are a non-profit working to support and empower individuals, families, and communities. We offer programs and services designed to help people develop the skills, knowledge, and confidence to create positive change in their lives. Our staff operates from an evidence-based, trauma-informed lens to meet people where they are and get them where they want to be.

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