Clinical Manager, Ambulatory Care - Permanent Full-Time (1.0)

cheo; Ottawa; On-site; CAD 181,266,000 - 220,321,000; Full time

Job summary

CHEO in Ottawa seeks an experienced Ambulatory Care Manager to lead safe, efficient service delivery across surgical and medical clinics. You will manage health human resources, finances and risk, guiding a Patient Care Leadership Team with a strong focus on quality improvement and evidence-based practice.

As a key executive in Ambulatory Care, you will driveLean initiatives, collaborate with clinical and interprofessional teams, monitor outcomes, and ensure staff training while upholding CHEO's

Qualifications

• Criminal Record Check (Essential)
• Masters degree (Preferred)
• Bachelor's degree or a member in good standing of a relevant professional designation (Essential)
• Minimum of five (5) years of related experience (Essential)
• Clinical experience in a related setting (Preferred)
• Demonstrated expertise in a leadership role (Essential)
• Demonstrated ability to effectively manage change (Essential)
• Superior communication skills, both oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Bilingualism (Preferred)
• Demonstrate initiative to problem solve complex problems and to adjust priorities (Essential)

Responsibilities

• Manage human resources effectively: collaborate with Staffing Office to ensure coverage; hire staff; manage staff performance; ensure compliance with health and safety regulations; provide necessary resources.
• Work with Ambulatory Care leadership to monitor outcomes and safety indicators; advance evidence-based clinical practice and meet goals.
• Implement departmental strategies and follow up on incident reports; improve staff and patient safety.
• Manage budgets and expenses; collaborate with Operations Director and Medical Directors on goals.
• Monitor clinical, operational, quality and fiscal indicators; develop departmental strategies to improve them.
• Foster interdisciplinary collaboration to deliver care; create and monitor metrics for clinical and admin teams.
• Collaborate with leadership, staff and physicians across departments for effective patient care delivery.
• Represent Ambulatory Care on hospital committees and liaise with external agencies to build regional relationships.
• Lead and participate in quality improvement initiatives; ensure staff training and safe service delivery.
• Maintain knowledge of EHR systems (Epic) and support continuous learning.

Skills

Leadership

Change management

Communication

Bilingualism

Education

Masters degree (Preferred)

Bachelor's degree (Essential)

Tools

Epic

Job description

Compensation Pay Range:

$63.26-$76.89

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Manager is responsible for the implementation of safe, effective and efficient service delivery in the Ambulatory Care department which includes both surgical and medical sub-specialty clinics. The manager effectively manages health human resources, financial and physical resources, and organizational and clinical risk. The Manager is a member of Ambulatory Care’s Patient Care Leadership Team (PCLT). In addition, the Manager works in collaboration with other departments and key players to ensure that organizational strategies are achieved. The Manager is expected to have a significant focus on quality improvement to enhance patient outcomes, and they will be involved in continuous quality improvement utilizing Lean and other methodologies as required. In accordance with CHEO’s values, the successful candidate will demonstrate a commitment to a family-centered approach to care within an interprofessional environment and a culture of continuous learning, professional development and commitment to evidence-based decisions and practice.

RESPONSIBILITIES

• Manage human resources effectively which includes:
  • Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the Ambulatory Care department.
  • Hire staff, manage staff performance.
  • Ensure compliance with health and safety regulations.
  • Ensure staff have the required resources to carry out their functions.
• Work with the Ambulatory Care leadership team to establish and monitor outcome and safety indicators to advance evidence-based, informed clinical practice that meets strategic goals and supports departmental and organizational goals.
• Implement departmental strategies.
• Follow up on incident reports generated through the Safety Reporting System.
• Recommend and implement solutions to improve staff and patient safety.
• Manage budgets, including managing within assigned budgets; monitoring expenses; processing payments.
• Work in collaboration with the Operations Director and Medical Directors to participate in the development of corporate goals and objectives.
• Monitor clinical, operational, quality and fiscal indicators and make recommendations on the development of Departmental strategies to improve these indicators.
• Foster an interdisciplinary, collaborative approach to care.
• Create and monitor metrics for clinical and administrative teams within the portfolio to ensure optimal patient outcomes and excellent service delivery.
• Work in collaboration with leadership, staff and physicians in other Departments to ensure effective delivery of patient care/services.
• Represent Ambulatory Care on hospital committees as required.
• Liaise with external agencies to enhance regional relationships and projects.
• Lead and actively participate in quality improvement initiatives for the department
• Ensure that staff has adequate training in order to provide quality service to patients and families in Ambulatory Care
• Liaise with departmental support services (most notably Information Services and Clinical Engineering) ensure safe and effective service delivery.
• Maintain personal knowledge of pertinent EHR systems (Epic)
  Support a culture of continuous improvement and continuous learning.

QUALIFICATIONS

• Criminal Record Check (Essential)
• Masters degree (Preferred)
• Bachelors degree or a member in good standing of a relevant professional designation (Essential)
• Minimum of five (5) years of related experience (Essential)
• Clinical experience in a related setting (Preferred)
• Demonstrated expertise in a leadership role (Essential)
• Demonstrated ability to effectively manage change (Essential)
• Superior communication skills, both oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Bilingualism (Preferred)
• Demonstrate initiative to problem solve complex problems and to adjust priorities (Essential)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted.