Clinical Lead, Outpatient (Full-Time, Contract)

Casey House; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

Casey House seeks an Outpatient Clinical Lead to provide leadership within its outpatient team. This role emphasizes client-centered, trauma-informed care for individuals living with HIV, requiring extensive experience in community health, clinical protocols, and interdisciplinary collaboration. Ideal candidates will have robust leadership and communication skills, actively contributing to best practices and quality improvement initiatives in a supportive and dynamic environment.

Benefits

Participation in Healthcare of Ontario Pension Plan (HOOPP)

Comprehensive benefits provided by Manulife

24/7 access to Employee and Family Assistance Plan

Free on-site indoor parking

Indoor-secured bicycle parking

Qualifications

• Registered nurse with current standing with the College of Nurses.
• Minimum of five years of experience in community or mental health settings.
• Two years of leadership or mentorship experience required.

Responsibilities

• Provide day-to-day leadership and clinical oversight for outpatient program staff.
• Ensure coordination of care with a focus on trauma-informed principles.
• Support integration of mental health and addiction services.

Skills

Crisis intervention

Client-centered care

Leadership

Team collaboration

Communication

Education

Bachelor's Degree in Nursing

Master’s Degree in Nursing or related field (preferred)

Tools

Electronic health records

Job description

• Fantastic opportunity to develop your career while making a difference in your community


• Join a friendly, dynamic, welcoming, and inclusive team of caring professionals


• Salary band: $85,000 to $105,000 per year, plus excellent benefits

AboutCasey House

Casey House is unlike any other hospital. We are a specialty hospital providing ground-breaking holistic care for people living with and at risk of HIV. We offer a growing mix of inpatient, outpatient, and community-based services that meet clients where they are in their individual journeys to health and wellness. Our safe, welcoming, and judgement-free environment promotes a sense of belonging and community, where the humanity of each client is at the heart of everything we do.

To support us in this work, we are committed to building a team that reflects the diversity of the community in which we live and serve, including 2SLGBTQ+, Indigenous, Black, andother racialized communities,as well as those living with HIV.Every Casey House staff member, peer, and volunteer acts and delivers care to clients in accordance with our purpose, values, and philosophy of care. If you share our values, we would love to have you in our team!

For more information about Casey House, please visit our website.

Aboutthe Opportunity

Casey House is looking for a Outpatient Clinical Leadto join our Outpatient Teamon a full-time, contract (12-month) term.

Reporting to the Director, Outpatient Services, the Clinical Lead is a registered nurse who provides day-to-day operational leadership for an interdisciplinary team that provides comprehensive, wrap-around care to clients living with HIV or at risk of HIV. This role is hands-on and requires expertise in case management, clinical leadership, conflict resolution and team collaboration, with a focus on client-centered trauma-informed care to support and enhance care delivery within Outpatient Services at Casey House. Client care is delivered in accordance with best practice, regulatory standards, and the organization's strategic plan, vision, and goals. Reporting to the Director of Outpatient Services, the Clinical Lead serves as a key resource for staff, fostering excellence in clinical practice, client advocacy, and continuous quality improvement.

This role ensures the coordination of care, provides clinical mentorship, and implements best practices in community health, harm reduction, and mental health nursing. The Clinical Lead will collaborate closely with the outpatient interdisciplinary team to promote client-centered, trauma-informed, and anti-oppressive care.

Responsibilities

Clinical Leadership & Coordination

• Provide day-to-day, rapid-response leadership and in-the-moment clinical oversight for staff within the outpatient program, with a focus on de-escalation, relationship-building, and supervisory direction during incidents and emergent situations.


• Support coordination and optimization of client care, ensuring alignment with trauma-informed, harm reduction, and anti-oppressive principles.


• Co-develop, implement, and evaluate clinical protocols and practice guidelines.


• Analyze and report service trends and lead team-level quality improvements.

Client & Staff Support

• Alongside the director, act as a clinical resource to support staff in managing complex client needs.


• Lead incident reviews and follow-up processes, including root cause analysis, staff debriefing, and mitigation plans.


• Oversee access reviews and make recommendations regarding client access modification or reinstatement based on safety assessments.


• Serve as the escalation point for client complaints and conflict resolution.


• Participate in case conferences, care planning meetings, and interdisciplinary rounds.


• Support integrating mental health and addiction services into the outpatient program through coordination of internal and external services when working with complex cases. This includes aligning care planning across disciplines, facilitatingtimely referrals, and improving continuity between community-based providers and Casey House clinicians.


• Demonstrated knowledge of collective agreements, labor relations, and unionized work environments

Leadership & Risk Management

• Collaborate with the director on critical incidents, including documentation and communication with executive leadership.


• Lead interdisciplinary huddles and debriefs following safety-related incidents or operational disruptions.


• Collaborate on continuous quality improvement initiatives, including audits, case reviews, and program evaluations, in collaboration with the director.


• Identify opportunities for service enhancement and support the implementation of evidence-based interventions.


• Support the onboarding, orientation, mentorship, and professional development of new and existing staff.


• Work with interdisciplinary team members to review and address client concerns and service gaps.

Operational & Administrative Duties

• Support staff scheduling, workflow optimization, and workload planning.


• Serve as an integral member of the team, contributing to the reimagining of client care.


• Engage in continuous improvement efforts, ensuring that care evolves to meet clients' changing needs and healthcare trends.


• Support program planning, evaluation, and reporting in collaboration with leadership.


• Contribute to developing policies and procedures that enhance client outcomes and staff effectiveness.


• Serve as a liaison between frontline staff, leadership, and external community partners to ensure seamless service delivery.

About You

Education and Experience

• Current Registration and in good standing with the College of Nurses


• Bachelor's Degree in Nursing required; Master’s Degree in Nursing or related field preferred


• Minimum of five (5) years of experience in a community or mental health setting, including two (2) years in a leadership or mentorship role.


• Demonstrated skills in de-escalation and crisis intervention in high-acuity or community-based settings.


• Experience in harm reduction, HIV care, mental health, addictions, and community health is required.


• Familiarity with trauma-informed, anti-oppressive, and equity-based care models.


• Experience working with clients who use substances, people experiencing homelessness, and those with complex mental health needs.


• Experience working with populations living with or at risk of HIV, along with an understanding of the social determinants of health that affect these communities, such as homelessness, food insecurity, and unemployment.


• Experience working with diverse and historically marginalized populations, including racialized, Indigenous, or 2SLGBTQIA+ communities


• Experience providing case management and advocacy in community-based settings, prioritizing client empowerment.


• Excellent communication, advocacy and interpersonal skills


• Ability to work independently and prioritize tasks.

Technical Skills

• Strong leadership and problem-solving abilities in a fast-paced healthcare setting with a commitment to improving client care and fostering a supportive work environment


• Ability to analyze service delivery trends, recommend improvements and implement changes.


• Competence in electronic health records, clinical documentation, and data analysis.


• Knowledge of best practices in harm reduction, withdrawal management, and crisis intervention.


• Strong knowledge of clinical best practices, client safety, and quality improvement methodologies.


• Familiarity with EPIC EMR is a valuable asset.

Additional Skills & Competencies

• Strong leadership and problem-solving abilities in a fast-paced clinical practice setting.


• Ability to analyze service delivery trends, recommend improvements, implement changes, and evaluate effectiveness.


• Competence in electronic health records, clinical documentation, and data analysis.


• Excellent attendance and punctuality are essential

About the Benefits

• Participation in Healthcare of Ontario Pension Plan (HOOPP)


• Competitive personal entitlement plan


• Comprehensive benefits provided by Manulife, including extended health, dental, life insurance, and LTD coverage


• 24/7 access to Employee and Family Assistance Plan


• Free on-site indoor parking (based on daily availability)


• Indoor-secured bicycle parking

Casey House is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Please be aware that Casey House has adopted a mandatory COVID-19 vaccination policy, which requires all staff to be fully vaccinated, or for those not able to receive the COVID-19 vaccine, provide medical documentation andundertake point of care antigen testing no later than 48 hours prior to the start of each shift.

This posting will close at 11:59 PM on June 25, 2025. Applications will be considered on a rolling basis.