Clinical Coordinator - Spinal Cord Program

University Health Network; Toronto; Sur place; CAD 89 000 - 112 000; Plein temps

Avantages offerts par ce poste

HOOPP Pension Plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Résumé du poste

University Health Network (UHN) in Toronto is seeking a Clinical Coordinator to lead operational and clinical coordination for the Spinal Cord Program at the Lyndhurst Centre Outpatient Clinic. You will coordinate referrals, triage patients, and support efficient clinic operations.

You will collaborate with physicians, nurses, therapists and admin teams to ensure timely access to rehabilitation services and continuous improvement of workflows.

Qualifications

• Bachelor’s degree in Science, Nursing, or recognized equivalent.
• Masters degree is preferred but not required.
• BCLS Level II Rescuer certification required.
• Certificate of competency from the College of Nurses of Ontario (CNO) required.

Responsabilités

• Coordinate day-to-day operations for the Spinal Cord Program outpatient clinic.
• Receive, review, and coordinate referrals for outpatient rehabilitation services.
• Triage referrals according to clinical program criteria, patient needs, service availability, and urgency.
• Coordinate patient access across interdisciplinary services including PT, OT, supervised gym, and specialized clinics.
• Manage and monitor waitlists, referral volumes, appointment availability, and patient flow.
• Communicate with patients, families, referring physicians, hospitals, community providers, and internal clinical teams.
• Facilitate communication between interdisciplinary team members to support timely patient care.
• Identify referrals requiring physician and facilitate appropriate escalation.
• Coordinate transitions between inpatient, outpatient, acute-care, and community services when appropriate.
• Monitor operational issues affecting access, including staffing capacity, referral volumes, appointment availability, and changes in inpatient/outpatient demand.
• Develop and maintain tracking tools, reports, and dashboards to monitor clinic activity and service demand.
• Analyze referral and appointment data to identify trends, capacity issues, and opportunities for workflow improvement.
• Support implementation of process improvements designed to improve patient access and clinic efficiency.
• Participate in interdisciplinary meetings, program planning, and operational discussions.
• Develop and maintain standardized processes, communication templates, and operational resources.
• Provide education and clarification to referring providers regarding program eligibility, referral requirements, and available services.
• Ensure documentation and communication are completed accurately and in accordance with UHN policies and clinical standards.
• Collaborate with leadership on service planning, performance monitoring, and operational priorities.

Connaissances

Communication skills

Interpersonal skills

Time management

Decision making

Problem solving

Teaching skills

Formation

Bachelor's degree in Science, Nursing, or recognized equivalent

Master's degree preferred

Basic Cardiac Life Support (B.C.L.S.) Level II Rescuer certification

Certificate of competency from the College of Nurses of Ontario (CNO)

Description du poste

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Rehabiliation Institute, Lyndhurst Centre
Department: Outpatient Clinic
Reports to: Manager
Salary Range: $89,398 - $111,753 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: October 19, 2026

Position Summary

The Clinical Coordinator provides operational and clinical coordination for the Spinal Cord Program within the Lyndhurst Centre Outpatient Clinic. The role supports the delivery of interdisciplinary outpatient services by coordinating referrals, triaging patients according to program criteria, managing waitlists, facilitating communication between patients and clinical teams, and supporting efficient clinic operations.

The successful candidate will work closely with physicians, physiatrists, nurses, occupational therapists, physiotherapists, rehabilitation assistants, administrative teams, and external healthcare providers to ensure patients are appropriately assessed, prioritized, scheduled, and connected with the most appropriate rehabilitation services.

The role also supports workflow improvement, service planning, data tracking, and reporting, identifying operational trends and opportunities to improve patient access, referral management, and clinic efficiency.

Duties

• Coordinate day-to-day operations for the Spinal Cord Program outpatient clinic.
• Receive, review, and coordinate referrals for outpatient rehabilitation services.
• Triage referrals according to clinical program criteria, patient needs, service availability, and urgency.
• Coordinate patient access across interdisciplinary services including PT, OT, supervised gym, and specialized clinics.
• Manage and monitor waitlists, referral volumes, appointment availability, and patient flow.
• Communicate with patients, families, referring physicians, hospitals, community providers, and internal clinical teams.
• Facilitate communication between interdisciplinary team members to support timely patient care.
• Identify referrals requiring physician and facilitate appropriate escalation.
• Coordinate transitions between inpatient, outpatient, acute-care, and community services when appropriate.
• Monitor operational issues affecting access, including staffing capacity, referral volumes, appointment availability, and changes in inpatient/outpatient demand.
• Develop and maintain tracking tools, reports, and dashboards to monitor clinic activity and service demand.
• Analyze referral and appointment data to identify trends, capacity issues, and opportunities for workflow improvement.
• Support implementation of process improvements designed to improve patient access and clinic efficiency.
• Participate in interdisciplinary meetings, program planning, and operational discussions.
• Develop and maintain standardized processes, communication templates, and operational resources.
• Provide education and clarification to referring providers regarding program eligibility, referral requirements, and available services.
• Ensure documentation and communication are completed accurately and in accordance with UHN policies and clinical standards.
• Collaborate with leadership on service planning, performance monitoring, and operational priorities.

• Completion of a bachelors degree in Science, Nursing, or recognized equivalent required. Masters degree preferred, but not required
• Completion of a Basic Cardiac Life Support (B.C.L.S.) program, Level II Rescuer certification required
• Minimum 2 years clinical background is required (nursing or health professions)
• Experience working in an advanced clinical practice role
• Certificate of competency (licensure) from the College of Nurse of Ontario (CNO) required
• Exercise initiative and good judgement with ability to multi-task
• Effective organizational, interpersonal, and communication skills.
• Excellent decision-making and problem solving skills
• Excellent time management skills
• Excellent teaching skills with the ability to teach one-on-one and/or groups
• Ability to function collaboratively within a multi-disciplinary team and/or independently
• Demonstrated awareness of and adherence to professional and ethical standards required.
• Computer literacy required

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.