Clinical Consultant

Johnson & Johnson Innovation; Suomi; Hybrid; Confidential; Full time

Job summary

Johnson & Johnson Innovation Finland is seeking a Clinical Consultant for JnJ Medtech Electrophysiology. You will provide expert clinical and product advice, train physicians, EP lab staff, and administrators on JnJ systems and catheters with utmost professionalism.

Responsibilities include identifying customer needs, driving awareness of JnJ solutions, coordinating with European teams for servicing and upgrades, and staying current on IFU, methodologies and literature.

Qualifications

• Degree level education, preferably in biotechnical, nursing or scientific.
• Experience in electrophysiology/cardiology preferred.
• Strong presentation and communication skills.
• Proficient with Microsoft Office programs.
• Willingness to travel 2–3 nights per week; valid European license.

Responsibilities

• Provide clinical support and training to physicians, EP staff, and admins.
• Identify customer needs, raise awareness of JnJ solutions, seek sales opportunities.
• Coordinate servicing, repairs and upgrades with European technical team.
• Stay current on IFU, methods, troubleshooting and literature.
• Collaborate with sales/clinical teams to grow customer relationships.
• Respond daily to requests via email and phone from customers.
• Maintain CRM records, docs, complaints, safety training, and expenses.
• Ensure compliance with local laws and company policies.

Skills

Finnish fluency

English (business)

Analytical thinking

Problem solving

Presentation skills

Project management

Technical understanding

Education

Degree or equivalent

Tools

Microsoft Office

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Espoo, Uusimaa, Finland, Helsinki, Uusimaa, Finland, Tampere, Western Finland, Finland

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at jnj.com.

About JnJ Medtech Electrophysiology

JnJ Medtech Electrophysiology is the global leader in the science of diagnosing and treating heart rhythm disorders in the $2.5 billion worldwide electrophysiology market. The company partners with clinicians to develop innovative technologies that improve the quality of care for arrhythmia patients worldwide. For over 20 years, JnJ Medtech Electrophysiology has been a leader in cardiac electrophysiology, with numerous first-to-market products including the CARTO 3-D Mapping System. We have a strong product portfolio today and a strong pipeline for the future.

Are you passionate about advancing healthcare technology and providing exceptional clinical support?

We are now recruiting for the position as:

Clinical Consultant - JnJ Medtech Electrophysiology Finland

In this role, you will be responsible to provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of JnJ systems and catheter equipment in a manner of utmost professionalism.

Objectives of the Position

• Become an expert in providing clinical support and training to customers to ensure good technology adoption during procedures performed with JnJ products, driving collaboration, and maintain consistent, open lines of communication with all team members both internal/external and locally/international.
• Identify customer needs and create awareness of JnJ products and solutions, seek sales opportunities, drive business objectives and facilitate contact between the Sales Manager, and the key decision-makers to drive our business.
• Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information.
• Collaborate with sales and clinical colleagues and internal partners, to identify, develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
• Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
• Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
• Ensuring personal and company compliance with all local and company regulations, policies and procedures.

Education and Qualifications

• Educated to a degree level or equivalent (required), preferably in biotechnical, nursing or scientific.
• Previous clinical/engineering/paramedical experience (preferred)
• Experience within electrophysiology/cardiology (advantage)
• Good education and presentation skills
• Computer software package skills and knowledge of the Microsoft office main products (required).
• Dedication, perseverance and ability to successfully complete internal training
• A strong technical understanding and interest (required)
• Project management
• Analytical thinking and problem-solving skills
• Fluent in the Finnish as well as business level in English.
• Ability to spend 2-3 nights per week away from home (required).
• A valid European driving license (required).
• Home location is situated in the Southern Finland (preferable Helsinki – Tampere area).
• You will have a home office in this position.

What you will need to succeed

We are looking for a highly skilled, self-motivated, analytical and problem-solving person with high drive and a sense of urgency. The role requires great education and presentation skills, and the person needs to be a great teammate with impactful communication abilities. The willingness to keep on learning and develop is key to becoming a specialist with success in this role.

Due to the transformation of the Health Care sector, the ability to stay customer focused while challenging status quo and deliver creative and innovative solutions to improve patient health are important.

Required Skills:

Preferred Skills:

Account Management, Collaborating, Compliance Management, Cultural Competence, Customer Centricity, Execution Focus, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Oracle Customer Data Management (CDM), Organizing, Problem Solving, Sales, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection