Clinical Business Analyst

Tri-global Solutions Group Inc.; New Brunswick; Hybrid; CAD 136,000 - 194,000; Full time

Job summary

Tri-global Solutions Group is seeking three Senior Business Analysts / Symbio Configuration Specialists to join the Service Delivery team for the New Brunswick CIS project. This remote, Canada-based contract role requires travel to New Brunswick at times and belongs to a dynamic, security-conscious program.

Key activities include current-state analysis, future-state design, governance development, and cross-team coordination with clinical, privacy, cybersecurity, and enterprise units to ensure a

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5+ years of business analysis experience in large-scale IT projects.
• Experience with CIS/EHR/EMR configurations is preferred.
• Strong stakeholder engagement and workshop facilitation skills.
• Ability to document requirements and governance artifacts.

Responsibilities

• Document current-state configuration and access practices.
• Facilitate stakeholder interviews, workshops, and requirements sessions.
• Define future-state configuration and role structures.
• Develop governance processes for configuration management.
• Coordinate activities across clinical, operational, privacy, cybersecurity, and enterprise teams.
• Support validation and testing of configuration requirements.

Skills

Business analysis

Requirements gathering

Workshop facilitation

Use case analysis

Business process analysis

Documentation

Stakeholder engagement

MS Office

Education

Bachelor's degree in Computer Science

Tools

Symbio

MS Excel

Teams

Word

Job description

SENIOR BUSINESS ANALYST / SYMBIO CONFIGURATION SPECIALIST (3 Resources Required)

Requisition #: R26-3639 (RQ00402)

Location: Remote (within Canada – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 3

Rate (CAD): Up to $120.00 per hour / Commensurate with related experience and market competitiveness

Term: 2026-12-07 (or earlier, if possible) to 2028-12-06 (500 working days) with two 12-month extensions available (up to 48-month contract)

Hours per day: 7.50

Security Screening: Standard (Criminal Record Check)

Tri-global Solutions Group Inc. is seeking three (3) Senior Business Analysts / Symbio Configuration Specialists to join our talented Service Delivery team within Service New Brunswick (SNB), Government of New Brunswick.

WORK MODEL: The successful contractor(s) will be able to work remotely, but they should be able to travel to the province of New Brunswick at least once a month throughout the project duration. All work must be performed from within Canada in accordance with network and data security policies. Applicants must be legally authorized to work in Canada (e.g., Canadian citizen or permanent resident). Standard hours are 8:15 AM to 4:30 PM Atlantic Time, Monday to Friday, excluding observed holidays. Regardless of location, the contractor must adhere to these Atlantic Time business hours.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

PROJECT OVERVIEW

New Brunswick is moving from multiple standalone clinical systems to a single provincial Clinical Information System (CIS). To support this transformation, the CIS Configuration and Access Management stream is responsible for establishing and operationalizing the configuration, role design, access management, and governance capabilities required to support the new CIS.

This work includes understanding current-state workflows and access models, defining future-state configuration and role structures, developing governance and operational processes, identifying gaps and risks, and coordinating implementation activities across partner organizations. Success requires close collaboration with clinical, operational, privacy, technical, cybersecurity, and enterprise service teams to ensure a secure, sustainable, and clinically effective CIS environment.

DESCRIPTION OF SERVICES

We require up to three (3) CIS Configuration Management Specialists to support the planning, design, standardization, governance, and operational readiness of configuration and access management capabilities for the provincial Clinical Information System (CIS).

The successful candidate will work with clinical, operational, technical, privacy, security, infrastructure, endpoint, and application teams to establish and maintain configuration standards, define access and configuration requirements, support governance processes, and coordinate activities required to ensure a stable, secure, and supportable CIS environment.

The role will focus on current-state assessments, future-state design, requirements gathering, stakeholder engagement, configuration governance, role and access processes, and operational readiness activities supporting the implementation and long-term operation of the provincial CIS.

Key responsibilities include:

• Discovery and Analysis:
  • Conduct current-state discovery and documentation of configuration and access management practices.
  • Facilitate stakeholder interviews, workshops, and requirements sessions.
  • Analyze and document business, operational, technical, and clinical requirements.
  • Perform process mapping and workflow analysis.
  • Develop gap assessments and future-state recommendations.
• Configuration Management
  • Gather and document requirements for CIS devices, printers, printer lists, workstations, and related application configurations.
  • Support the design and standardization of application settings, alerts, notifications, timeouts, defaults, and other system parameters.
  • Develop and maintain configuration inventories, configuration standards, and supporting documentation.
  • Monitor and maintain the operational health of CIS configuration and configuration management processes across environments.
  • Proactively identify and resolve issues that could affect configuration delivery, synchronization, or promotion.
  • Monitor configuration propagation between environments, scheduled and delivery jobs, processing queues, errors and exceptions.
  • Troubleshoot failed or incomplete configuration activities, coordinate resolution with appropriate technical or vendor teams and validate successful completion following remediation.
  • Assist in defining configuration ownership, administration, and support responsibilities.
  • Support validation and testing of configuration requirements.
• Access Management
  • Document and analyze access management requirements and workflows.
  • Support the development and maintenance of role definitions, access standards, and governance processes.
  • Analyze impacts of configuration and access decisions on clinical workflows and operations.
  • Support audit, monitoring, and compliance requirements related to system access.
• Governance and Operational Readiness
  • Maintain governance records, decision logs, and supporting documentation.
  • Define requirements for configuration monitoring, auditing, change control, and compliance management.
  • Track risks, issues, assumptions, and dependencies.
  • Support operational readiness, transition planning, and sustainment activities.
  • Develop recommendations and presentations for project leadership and governance committees.
• CIS Access Configuration Support:
  • Coordinate with endpoint, infrastructure, privacy, cybersecurity, application, and operational teams.
  • Facilitate resolution of configuration, access, and process-related issues.
  • Ensure requirements, ownership models, and dependencies are clearly understood and documented.
  • Support alignment between CIS workstreams and enterprise support organizations.

The selected candidate will support the long-term sustainment of the Symbio Program by ensuring effective knowledge transfer and capability development among program personnel throughout the engagement. They will be expected to actively mentor and develop New Brunswick program personnel by sharing relevant skills and expertise in facilitation, processes, and documentation. This will enable program staff to independently apply the knowledge, practices, and expertise required to ensure continuity and support the ongoing success of the program.

Some after hours and weekend work may be required for the successful candidate, however, any overtime or work during non-business hours must be approved in advance.

The language of work is English, French is an asset

The language of service is English, French is an asset.

MANDATORY REQUIREMENTS

• A Bachelor’s level University degree in Computer Science, Business Administration, Health Informatics, or a similar discipline. An equivalent combination of education and experience may be considered. (Yes or No)
• Business analysis experience including requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, decision records, and developing business analysis documentation supporting large-scale healthcare or enterprise technology initiatives. (5 years+)
• Experience supporting the administration, configuration, or implementation of Clinical Information Systems (CIS), Electronic Medical Record (EMR), or Electronic Health Record (HER) solutions within healthcare delivery organizations. (3 years+)
• Demonstrated experience working with clinical stakeholders, operational leaders, or healthcare organizations. (5 years+)
• Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Teams. (Yes or No)
• Experience supporting configuration management, change control, or application administration activities. (3 years+)
• Submitted resumes must be 5 pages maximum.

SCORED REQUIREMENTS

• Demonstrated experience monitoring and maintaining the operational health of configuration-management processes within a large-scale CIS, EHR, EMR, including alerts, timeouts, system parameters, clinical devices, configuration promotion and propagation across environments, delivery and scheduled jobs, processing queues, failures and exceptions, troubleshooting and remediation, validation of successful processing, and escalation or coordination with technical and vendor teams. (3 years+)
• Demonstrated experience developing and maintaining configuration inventories, configuration management repositories, or configuration standards. (3 years+)
• Demonstrated experience supporting access management, role design, user provisioning, or access governance activities. (2 years+)
• Demonstrated experience implementing or supporting configuration audit controls, monitoring, compliance, or change management processes. (2 years+)
• Demonstrated experience working with clinical operational workflows and translating business needs into application configuration requirements. (3 years+)
• Demonstrated experience supporting testing, validation, and operational readiness activities for healthcare applications. (2 years+)
• Previous experience working within New Brunswick healthcare, including Horizon, Vitalité, SNB, or provincial healthcare services Is an asset. (Asset)
• Verbal and written communication, facilitation, and presentation skills in both French and English is strongly preferred. (Yes or No)

DELIVERABLES

The successful candidate must deliver the following, to successfully complete the engagement:

• Discovery and Assessment Deliverables: (Current State Configuration, Current State Access, Transition State Configuration and Access, Target State Configuration and Access)
• Requirements Deliverables: (Business Requirements Document [BRD], Functional Requirements, Non-Functional Requirements, Configuration Requirements Catalogue, Requirements Traceability Matrix)
• RBAC Deliverables: (Role Catalogue [Financial, Clinical, Administrative], Access Matrix, Role to Function, Break-Glass Access Model)
• Governance Deliverables: (Access Governance Framework, Decision Records, Risk/Issue logs, Access request and approval workflows)
• Operational Readiness Deliverables: (Provisioning and Deprovisioning, Support, Go-live readiness, transition to operations)

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.