Clinical Applications Specialist - Contrast Media Delivery Solutions / Spécialiste des applicat[...]

GE HealthCare; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join GE HealthCare as a Technical and Clinical Support Specialist, where you will provide essential support during the sales process. This role includes conducting product demonstrations, customer training, and ensuring long-term customer satisfaction in a healthcare setting, with the opportunity to advance your career within a leading global medical technology organization.

Benefits

Career development opportunities

Comprehensive salary and benefits package

Qualifications

• Minimum of 4 years clinical/technical experience post-certification.
• Must possess MRT(R) and/or MRT(MR) Certification.
• Willingness to travel extensively.

Responsibilities

• Provide technical support during pre-sale demonstrations and post-sale training.
• Ensure customer satisfaction through ongoing education and support.
• Produce documentation and reports on customer feedback.

Skills

Bilingual

Communication

Presentation Skills

Problem Solving

Customer Satisfaction

Education

Associate or Bachelor's degree

Tools

Microsoft Office Suite

Job description

2 weeks ago Be among the first 25 applicants

Job Description Summary

Responsible for providing the formal technical and clinical support during the sales process within a geographic region or product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and / or customer service activities to support sales objectives. Responsibilities may also include ongoing post-sale customer support including on-site clinical in-servicing and go-live support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Qualifications / exigences

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and / or equipment use, monitor customer installations within assigned territory / region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications / Requirements

• Candidate must be fully bilingual (both oral and written)
• Possess & maintain MRT(R) and / or MRT(MR) Certification
• Minimum of 4 years clinical / technical experience following certification with demonstrated clinical / technical skill in specific area. This experience should include experience in the contrast media delivery solutions field; specifically contrast media power injectors.
• Required active professional clinical / technical certifications / registries necessary to image live patients in a clinical setting
• Demonstrated current basic clinical scanning proficiencies on current products / platforms
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively

Preferred Characteristics

• Associate or bachelor’s degree preferred in related business or technical / clinical field
• Prior applications experience in medical industry
• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Willingness to be flexible / adapt to changing work environments
• Clinical experience in large hospital / university setting preferred

We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.