Clinical Applications Specialist

ZEISS Group; Halifax; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid time off

Job summary

ZEISS Group in Halifax seeks a Clinical Application Specialist to deliver on-site installation, clinical training, and connectivity solutions within the Halifax territory. The role serves as a key liaison between customers and ZEISS, ensuring successful product implementation and ongoing support.

The position requires 3–5 years of ophthalmology clinical/OR experience, fluency in English (French preferred), and experience configuring networking equipment.

Qualifications

• Undergraduate degree preferably in engineering or life sciences.
• Knowledge of the diagnostic and surgical ophthalmology industry is an asset.
• 3–5 years of ophthalmology clinical/operating room experience or related industry is an asset.
• Fluent in English; French is preferred.
• Experience implementing and configuring networking equipment (Routers, switches, access points).
• Understanding of TCP/IP, VLAN, DNS.
• Excellent written and verbal communication; able to work with customers in challenging situations.

Responsibilities

• Provide on-site clinical and technical support to customers within the Halifax territory.
• Deliver on-site clinical applications training and coordinate travel and schedules.
• Collaborate with Account Managers and Service teams to address customer needs and resolve issues.
• Assist with installation, configuration, and deployment of ZEISS equipment and connectivity solutions, including ophthalmic diagnostic instruments and surgical microscopes.
• Provide support to surgeons in the operating room during procedures.
• Maintain CRM records, training documents, and expense reporting in line with ZEISS procedures and regulatory requirements.
• Liaise with customers and internal resources to ensure timely resolution of inquiries.

Job description

About Us

How many companies can say they’ve been in business for over 179 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

How many companies can say they’ve been in business for over 179 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: Halifax

What’s the role?

The Clinical Application Specialist (CAS) is responsible for delivering on-site equipment installation, clinical training, and digital connectivity solutions within the Halifax territory. The role serves as a key liaison between customers and ZEISS, ensuring successful product implementation, ongoing customer support, and timely resolution of clinical and technical needs. The CAS works closely with Sales, Service, and internal teams to provide a high-quality customer experience while maintaining strong product knowledge and identifying potential business opportunities.

Sound Interesting?

Here’s What You’ll Do

• Provide clinical and technical support to customers within an assigned territory, serving as a key resource for the effective use of ZEISS products and solutions.
• Deliver on-site clinical applications training, independently coordinating customer appointments, travel, training schedules, and follow-up support.
• Work closely with Account Managers, Field Service Engineers, and other internal teams to address customer needs, resolve clinical and technical issues, support installations, and ensure a high level of customer care.
• Support the installation, configuration, and deployment of ZEISS equipment, Digital products, and connectivity solutions, including data transfer, system integration, site assessments, and troubleshooting. This includes but may not be limited to Ophthalmic Diagnostic Instruments and Surgical Ophthalmology Microscopes.
• Provide clinical and technical support to surgeons in the Operating Room during surgical procedures.
• Serve as a liaison between customers and ZEISS, coordinating appropriate internal resources and ensuring timely resolution of clinical, technical, connectivity, and administrative inquiries.
• Maintain strong knowledge of ZEISS products and technologies, provide ongoing customer education and support, and identify and communicate potential sales opportunities to the Account Management team.
• Demonstrate flexibility in adapting to territory realignment.
• Maintain accurate and timely administrative documentation, including CRM, training records, CPOs, and expense reporting, while adhering to ZEISS procedures, GMP, ISO 9001, and applicable regulatory requirements.
• Other duties may include but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects.

Do you qualify?

• Undergraduate degree preferably in engineering or life sciences.
• Knowledge of the diagnostic and surgical ophthalmology industry, including related capital equipment, is considered an asset.
• At least three to five (3-5) years of experience in an ophthalmology clinical and Operating Room settings or in the diagnostic ophthalmology industry or comparable experience is considered an asset.
• Fluent in English. French is preferred.
• Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
• Understanding of networking protocols, including TCP/IP, VLAN, and DNS.
• Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
• Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision.
• Requires valid driver’s license.
• Must be comfortable working in operating room environments and providing support during surgical procedures in accordance with hospital protocols and safety requirements.

Working Environment

• Travel over weekends and holidays, including domestic and international travel (up to 80%)
• At times the company may move employees to different locations as requirements change.
• Ability to work in a multi-cultural business environment
• Ability to lift and or move products (up to 80lbs)

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RRP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team

Lindsay Walker Goodman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.