Clinical Application Analyst

St. Joseph's Healthcare Hamilton; Southwestern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is looking for a Clinical Applications Analyst to support the implementation of Health Information Systems. This role involves working on application development and maintenance, and requires a relevant degree and experience in a healthcare setting. The position offers a competitive hourly wage and the opportunity to participate in a digital transformation project.

Qualifications

• 3-5 years experience supporting HIS systems.
• Knowledge of project management principles.
• Ability to work independently and in teams.

Responsibilities

• Analyzes enhancement requests and conducts integration testing.
• Modifies procedures to ensure application reliability.
• Prepares documentation of change specifications.

Skills

Effective communication

Business process reengineering

Problem solving

Teamwork

Education

Bachelor's degree in Computer Science

Certification in Epic Clinical Applications

Job description

Position Details

Posting #: 31108

Department: Joseph Brant Hospital Epic Connect

Employee Type: Temporary, Full Time

If Temporary, Number of Weeks: 70 weeks

Union: Non-Union

Openings Remaining: 14

Schedule

Work Days: Monday to Friday, Weekends

Time of Day: Days, Evenings, On-Call

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), Hybrid - On-site/Remote

Application Dates

Opening Date: 23/05/2025

Closing Date: Applications must be received online by 12:00 midnight on the Closing Date

Position Description

Position Summary

Reporting to the Manager, Clinical Applications, the Clinical Applications Analyst performs a variety of duties related to the implementation, development, and day-to-day support of Health Information System (HIS) application(s) and custom computer applications.

This includes responsibility for the efficient design, build, testing and maintenance of HIS application(s). The Clinical Application Analyst liaises with end users and consults Informatics Specialists and Senior Clinical Application Analysts to analyze requirements, identify and investigate potential solutions, assess feasibility of solutions considering available technology, budget and end user requirements and recommend solutions.

The Clinical Application Analyst will learn and support assigned HIS application(s), make recommendations for future enhancements and investigate/correct problems to optimize application use and improve business processes.

Project Description

St. Joseph’s Healthcare Hamilton (SJHH) and Joseph Brant Hospital (JBH) are embarking on an exciting digital transformation project to implement Epic’s health information system (HIS) at JBH.

In this partnership, JBH will adopt SJHH’s version of Epic’s health information system (HIS), which is branded Dovetale. Both organizations will support the shared instance of Dovetale following the project’s implementation. The project goals are to enable safer patient care, empower healthcare providers and staff, make care more efficient, and improve the overall patient experience at JBH.

Travel Requirements

The successful candidate will be part of an Integrated Team that will work closely with subject matter experts and leadership at JBH, SJHH, and Epic to carry out the implementation and would be active participants in joint and local committees. While remote work is supported, you will be required to travel to SJHH and JBH locations regularly to complete project activities. For successful candidates hired without Epic certification, you must hold valid travel documentation as you will be expected to travel to the United States to complete your certification requirements in September to October and/or whenever required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business or relevant clinical field
• Certification in applicable Epic Clinical Applications considered an asset
• Minimum 3 to 5 years experience supporting HIS systems and custom developed applications (preferably in a healthcare environment)
• Experience in HIS project implementation and support
• Knowledge and application of project management principles
• Ability to work in multi-functional teams
• Ability to work independently
• Ability to complete and deliver work assignments on time
• Effective communication skills
• Skills in business process reengineering and process flow
  
  

Responsibilities

• Analyzes and reviews enhancement requests for compatibility, adherence to operating guidelines and performs integration testing
• Analyzes system capacity and modifies procedures to solve problems with applications ensuring that applications and information systems offer the highest possible reliability and performance
• Provides technical expertise and assistance in re-configuring, testing and developing, installing, tuning, upgrading and maintaining "department specific" applications
• Provides technical guidance for evaluation of HIS software applications
• Supports Digital Solutions and hospital project initiatives; provides configuration changes, system testing, and prepares documentation of change specifications and participates in go-live support
• Reviews and discusses business problems with end users as requested, developing flow charts, SBARs, and functional specifications to translate business requirements into technical requirements
• Prepares and presents application(s) status reports and ad hoc reports, creates test plans, analyses test cases, identifies issues and escalates them to appropriate teams and assists management in the interpretation of available information
• Creates and maintains documentation on their HIS application(s) and troubleshoots application issues, including changes in build, the creation of functional design documents and other relevant documents for end users
  
  

HOURS OF WORK

Monday-Friday, days. May include evenings, weekends, and on-call as required.

Rate Of Pay

$43.4365 (min) - $50.3509 (max)

Please Note: Expected start date for position will be September 2025.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.