Clinical Administration Assistant (12 Month Contract

CareRx; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

CareRx is seeking a detail-oriented Clinical Administration team member to support our Clinical Pharmacists. The role involves administrative tasks such as processing documents, managing communication, and utilizing pharmacy software in a fast-paced environment. Candidates should have prior pharmacy experience and strong organizational skills. Join a leading provider dedicated to quality patient care for seniors.

Qualifications

• 1+ years experience as Pharmacy Assistant or in a similar role is preferred.
• Knowledge of medical terminology and medications.
• Experience in a customer service environment.

Responsibilities

• Adjudicate completed clinical services using Kroll software.
• Prepare and file a variety of documents accurately.
• Manage reception and assist clients via telephone.

Skills

Attention to detail

Communication

Problem solving

Customer service

Organizational skills

Tools

Kroll Pharmacy Systems

Microsoft Office Suite

Job description

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

Position Summary

As a Clinical Administration team member you will provide administrative support for clinical pharmacy services offered by our team of Clinical Pharmacists. This will include a gained knowledge in medical terminology, medications, the Alberta Government Clinical Framework, as well as telephone communication to contact clients and / or their healthcare representatives. This position will also be managing reception.

Your Day to Day :

• Adjudicate completed clinical services using pharmacy software (Kroll)
• Electronically file documents into relevant Pharmacist’s folders
• Run reports, prescription reviews, and med reviews from Kroll / Entry Point and file accordingly
• Prepare a variety of documentsincluding TMRs, Tamiflu reports, etc.usingthepharmacy softwares (Kroll), Netcare,and EntryPoint
• Deliver Documents to the Clinical Pharmacists in a timely and efficient manner
• Reviewpatient demographics located in pharmacy software (Kroll)and update accordingly
• Assisting anticoagulation specialist with warfarin process
• Responsible for answering and initiating telephone calls in a professional manner
• Assist with daily billings and prescription / adjudication audits for Auditors and other third-party insurers
• Other duties will be assigned as required.

What You Will Bring to The Team

• 1+ years Pharmacy Assistant experience
• Knowledge of Kroll Pharmacy Systems and Netcare preferred
• Experience and / or training on medications and medical terminology
• Experience using basic office technology – Photocopier / scanner / fax
• Excellent computer knowledgeand proficiency - Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Adobe PDF
• Excellent attention to detail with a quality assurance focus
• Ability to build and maintain strong team relationships – team player
• Self-directed and able to work independently
• Demonstrate reliability and ability to work in a professional setting
• Ability to work well under pressure
• Ability to meet tight deadlines
• Exhibit well-developed organizational and prioritization skills
• Strategic thinker with excellent decision making and problem-solving skills
• Ability to develop relationships with key stakeholders
• Experience in a customer service environment
• Excellent verbal and written communication skills
• High level of professionalism and confidentiality

Qualities for Success :

• Ability to manage changing priorities
• Ability to work independently, and as a member of a team
• Customer service oriented
• Excellent problem-solving and decision-making skills
• Strong attention to detail
• Strong organizational and time-management skills

Application Process :

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Vulnerable Sector Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Shows intense and eager enjoyment and interest :

Motivations

Education

Experience

Preferred

1 year :

Experience and / or training on medications and medical terminology ⦁ Experience in a customer service environment ⦁ Experience using basic office technology – Photocopier / scanner / fax machine ⦁ Knowledge of Kroll Pharmacy Systems and Netcare

Licenses & Certifications

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