Clinical Account Manager

Evismart; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Evismart is rebuilding its dentist-facing CAD support team in Vancouver. You will be the direct point of contact for dentists, ensuring cases are well-designed and clinically viable while guiding practices to maximize platform value.

Role focuses on clinical conversation, case quality assessment, and advocating for product improvements. On-site hours with standard business expectations, flexible for occasional early/late calls.

Qualifications

• Hands-on experience designing digital cases (3Shape and/or exocad).
• Experience consulting with dentists on cases and explaining design choices clearly.
• Excellent verbal and written communication with clinicians and internal teams.

Responsibilities

• Talk to dentists and provide proactive follow-up after case submissions.
• Review case quality and architecture; advise on how to improve outcomes.
• Grow existing accounts by helping practices submit more and better cases.
• Feed the product by relaying dentist feedback to marketing, engineering and product teams.
• Identify customers who could become key opinion leaders for the business.

Skills

Hands-on digital case design

Consulting with dentists

Strong, clear communicator

Tools

3Shape

exocad

Job description

Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.

Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.

You would own it. You are the person a dentist talks to about their case - the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.

This is not a design seat. You are not producing the cases yourself.

What you'll do

• Talk to dentists.Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
• Review cases.Assess case quality and design architecture, and advise on how to get better outcomes.
• Grow existing accounts.Work with practices already sending to us on how to send more, and more of the right kind.
• Feed the product.Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving.
• Spot the advocates.Identify customers who could become key opinion leaders for the business.

What success looks like

In your first 6-12 months, ranked:

• Increase case volume from existing dentist customers by 25%
• Build genuine working relationships across the customer base
• Identify and develop customer KOLs for the business

What you'll decide on your own

You'll own the day-to-day: who to call, what to elevate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.

What we need from you

• Hands-on digital case design experience.You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good.
• You've consulted with dentists on their cases.You can hold your own in a clinical conversation - comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated.
• A strong, clear communicator.You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you.

Nice to have

• You've carried revenue-linked KPIs before
• You're a known name in the digital dentistry industry

Hours Standard business hours, with flexibility for the occasional early or late call - including with our Manila team

Setup On-site

Team Team size is still being scoped

Why this seat exists New role. The work is real and currently uncovered - Arnold is pulled in too many directions to do it full time

Product area Dentist-facing CAD design

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