Clinic Lead / Site Lead

MyHealth Centre; London; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking an experienced manager to oversee clinic operations in London, Ontario. The candidate will ensure compliance with corporate standards and manage staff development. Join a respected team recognized for its excellence in patient care and receive a comprehensive benefits package including competitive wages and unique perks.

Benefits

Employee assistance program (EAP)

Continuing education programs

Sign on bonus

Relocation benefits

Qualifications

• 4+ years of management experience in healthcare practice.
• Current CPR certificate is an asset.
• Excellent interpersonal and communication skills.

Responsibilities

• Ensure clinic operates in accordance with corporate objectives.
• Prepare employee schedules and manage staffing needs.
• Coordinate with HR for recruitment and staff issues.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Leadership

Education

CPR certificate

Job description

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to WELL Health Diagnostic Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services.

We offer unique benefits to our staff including Employee assistance program (EAP), opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage, we have also partnered with many schools & colleges to encourage continuing education programs. We offer Sign on bonus for specific locations and provide relocation benefits to assist candidates to help with relocation expenses.

Why join WELL Health Diagnostic Centres? Here are 5 great reasons!

• Accredited Patient Care : We’re Ontario’s only independent diagnostic health facilities that are Accredited with Exemplary. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.
• Canada’s Best Managed Companies : For 6 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies.
• Great Place to Work : For 7 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.
• Consumer Choice Award : For 5 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms.
• Canada’s Top Growing Companies : The Globe and Mail’s Report on Business has selected WELL Health Diagnostic Centres in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.

Responsibilities :

• Ensure clinic operates in accordance with the corporate objectives, policies, programs and service standards.
• Prepare employee schedules to meet referral demand and optimization of equipment utilization, and ensure coverage during vacations and absences.
• Collaborate with staff to develop their professional development goals; encourage cross training.
• Track all billings, ensure collection of billing errors and payment of private invoices.
• Monitor technical problems with equipment and facilities, coordinate repair and maintenance.
• Order supplies and monitor usage.
• Coordinate with Human Resources to recruit, motivate, promote, transfer or terminate staff members.
• Continuously manage and improve work processes at the clinic.
• Handle all problem resolution : correct reporting errors; address client issues; non-compliance issues; WSIB accidents, etc.
• Implement procedural, administrative and organizational changes as per corporate objectives.
• Site inspection readiness, ensuring all regulatory and accreditation requirements are met including quality assurance, health and safety.
• Prepare monthly operational report, budget variance.
• Attend any other tasks assigned by Regional Leader from time to time.
• Record and document all clinic staff meeting minutes on WELL Health meeting template.
• Collaborate with JHSC committee to identify issues – Escalate to Operations Coordinator or Manager.
• Escalate employee concerns i.e. payroll, policy and procedure changes / adherence to Manager.
• Assist with CPSO Inspections, compiling data, records, and employee and radiologist information.
• Provide leadership, direction, coaching and reporting on all operational aspects at the clinic level.
• Attend any other duties as assigned by Supervisor.

Qualifications, Experience & Requirements :

• 4+ years of management experience in healthcare practice.
• Current CPR certificate is an asset.
• Excellent interpersonal, communication and relationship building skills.
• Knowledge of and demonstrated ability in corporate core competencies.
• Positively influence and lead staff members, as well as physicians.
• Demonstrated effective decision-making and problem-solving skills.
• Ability to rapidly learn and adapt to changing environments and clients.
• Self-starter who thrives in entrepreneurial environments.
• Ability to operate with high degree of integrity and sincerity.
• Demonstrated leadership, reliability and flexibility.

Personal :

Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

WELL Health Diagnostic Centres offers an excellent remuneration package including competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.