Clinic Clerk

Queen's University; Kingston; On-site; CAD 40,000 - 55,000; Full time

Job summary

Queen's Family Health Team seeks a clinic clerk to provide essential administrative support in a busy academic medical clinic. The role involves scheduling appointments, managing patient records, and ensuring smooth communication among health care professionals. Ideal candidates will have strong organizational skills and a commitment to patient care.

Qualifications

• Experience in a medical or administrative setting preferred.
• Strong communication and organizational skills required.
• Ability to manage high-volume requests efficiently.

Responsibilities

• Provide clerical and administrative support for the interdisciplinary team.
• Manage patient appointment scheduling and external referrals.
• Assist with electronic medical records and patient billing.

Skills

Communication

Organization

Customer Service

Education

High School Diploma

Job description

Within the Department of Family Medicine, the Queen’s Family Health Team (QFHT) is a multidisciplinary team of health care professionals who provide primary health care services to the Kingston community. As an academic teaching centre, the Department trains future family physicians and conducts research in issues of primary health care delivery. QFHT is comprised of a number of medical practices and provides for a diverse, client centred work environment for all its employees. QFHT provides primary health services to rostered patients while modeling safe, efficient and collaborative clinical processes to Family Medicine residents and other health professional learners.

Reporting to the Clinical Program Coordinator, the clinic clerk is the first point of contact for all incoming communication, necessitating a courteous, professional and assistive response to patients, faculty physicians, residents and interdisciplinary health providers. The incumbent provides clerical and administrative support for the QFHT interdisciplinary team, (e.g. patient appointment scheduling with physicians, nurses, residents, and allied health providers) and external (e.g. specialists, other clinics, agencies, and hospitals) referrals. The incumbent will also assist in processing electronic medical records, patient billing invoice creation and documenting appropriately in the e-chart, as well as coordinating specialized requests related to patient records documentation, transfer, legal, and insurance requirements. The incumbent will manage phone and electronic requests, as well as other administrative duties within a high-volume, academic medical clinic.