Clinic Clerical Assistant - CVH/MH/QHC Outpatient Medicine Temporary Part Time

Trillium Health Partners; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a detail-oriented Clinic Clerical Assistant to support their Outpatient Medicine program. In this role, you will provide essential clerical support, ensuring smooth operations within the patient services department. Your responsibilities will include managing patient information, scheduling appointments, and providing exceptional customer service to patients and staff. This is a fantastic opportunity to join a dynamic team in a healthcare setting where your contributions will make a significant impact on patient experiences. If you're organized, communicative, and ready to thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 1-2 years administrative experience preferred.
• Experience in healthcare settings and customer service desirable.

Responsibilities

• Provides clerical support for reception and patient administrative services.
• Registers patients and manages patient information.
• Coordinates patient appointments and handles inquiries.

Skills

Customer service skills

Time management

Organization

Communication

Teamwork

Adaptability

Accuracy

Patient/family communication skills

Education

High school diploma or equivalent

Post-secondary education in healthcare admin

Medical terminology course

Tools

Epic

Computer applications

Job description

Clinic Clerical Assistant - CVH/MH/QHC Outpatient Medicine Temporary Part Time

Job Description

Position: Clinic Clerical Assistant

Job ID: 2519

Program: Out-Patient Medicine

Department: Medical Clinics/AIM

Status: Temporary Part Time (12 months)

Role Level: Admin/Clerical (AC03) $23.47 - $29.30

Site: Credit Valley Hospital* (and other sites as required)

Hours of Work/Shifts: Days (8 hr and 10 hr shifts): 7-3, 7:30-3:30, 8-4, 8:30-4:30, 9-5, 9-1, 07:30-17:30

Posted: April 29, 2025

Internal Deadline: May 5, 2025

The location of any position may change as per operational needs.

The Department Clinic Clerical Assistant (CCA) for Outpatient Medicine provides clerical support for reception, new referrals processing, information management, patient administrative services, and ensures the clerical administration and operation of the patient services department. Performs other duties as required.

Job Duties and Responsibilities

Reception (Patient/People Engagement/Experience)

• Greets visitors, staff, professional staff, learners, and volunteers, directing them appropriately and providing assistance.
• Registers patients, confirming/validating demographic, insurance (including OHIP), and other information.
• Explains hospital/department policies and procedures to patients and visitors.
• Answers phones, manages faxes, responds to inquiries or directs them as needed.

New Referrals Processing and Information Management

• Receives, logs, and reviews referrals for completion, follows up as needed.
• Enters patient info and schedules appointments in Epic.
• Assists new patients with questionnaires and responds to questions.
• Ensures patient discharges are processed and charts sent to Health Records.

Patient Administrative Services

• Coordinates patient information, facilitates communication, and manages flow of information.
• Updates demographics, collects registration, billing, and accommodation info.
• Handles patient and family questions, escalating concerns as needed.
• Books outpatient appointments, triages referrals, and follows up on cancellations and rescheduling.
• Explains test/visit preparations within scope.
• Liaises with internal/external partners for tests and appointments.
• Books interpreters and transportation as needed.
• Notifies staff of patient movements and updates information timely and accurately.

Clerical Administration and Department Operations

• Manages physician bookings.
• Orders supplies, maintains inventory.
• Processes financial transactions, liaises with Accounts Receivable.
• Participates in unit huddles, completes checklists, manages mail and messages.

Scheduling, Timekeeping & Payroll Support

• Supports staff scheduling and timekeeping, liaises with WMO.

Epic-Specific Duties

• Updates patient demographics, schedules follow-ups, initiates service requests in Epic.

Other Duties

• Makes reminder calls, scans info, tracks responses, manages transfer paperwork, stocks supplies, updates sheets, takes minutes, supports leadership, orders forms, and adapts to a dynamic environment.

Qualifications

Educational

• High school diploma or equivalent; healthcare admin certifications a plus.
• Post-secondary education or coursework in healthcare admin preferred.
• Medical terminology course or experience preferred.

Experience

• 1-2 years administrative experience preferred.
• Experience in healthcare settings and customer service desirable.

Skills and Competencies

• Proficiency in computer applications, Epic familiarity.
• Customer service skills, professionalism.
• Time management, organization, communication, teamwork, accuracy, adaptability, patient/family communication skills.

Visit our website: www.trilliumhealthpartners.ca

Internal candidates with 6+ months in current role encouraged to apply. Equal opportunity employer committed to diversity and inclusion. Accommodations available upon request.