Clinic Care & Member Experience Specialist

Juno Veterinary; Toronto; On-site; CAD 28,000 - 33,000; Full time

Job summary

Juno Veterinary in Toronto is seeking an ACA/Veterinary Assistant to join a growing team dedicated to the Juno Standard of Care. You will support the RVT and DVM in patient care areas, help with appointment flow, and ensure a welcoming, stress-free visit for pets and their families.

Ideal candidates have 1+ years in animal care, strong communication skills, and a can-do attitude. This on-site role in a fast-evolving clinic offers growth and collaboration across teams, with emphasis on

Qualifications

• Minimum of 1+ years experience in animal care and husbandry, as well as animal handling in a veterinary clinic setting.
• Strong understanding of Sx/sterilization and cleanliness for infectious disease control.
• Strong communication skills both verbal and written.
• The ability to contribute to a positive and productive clinic environment.

Responsibilities

• Focus on patient care always and all ways.
• Support the RVT and DVM team in our treatment and patient care areas of the clinic to support appointment flows and patient comfort.
• Remain open to feedback and being coachable in your relentless pursuit of being better to best support the team.
• Proactively support the day’s schedule by planning, communicating and organizing what’s needed for the appointments throughout the day.
• Collaborate with the ACA team to exchange knowledge and information.
• Welcome members and their pets, making every visit feel stress free.
• Manage clinic flow—opening/closing, scheduling appointments and surgeries, check-in/out of patients.

Skills

ACA/Vet Assistant

Attention to detail

Team player

Physical stamina

Communication skills

Job description

Juno Veterinary in Toronto is seeking an ACA/Veterinary Assistant to join a growing team dedicated to the Juno Standard of Care. You will support the RVT and DVM in patient care areas, help with appointment flow, and ensure a welcoming, stress-free visit for pets and their families.

Ideal candidates have 1+ years in animal care, strong communication skills, and a can-do attitude. This on-site role in a fast-evolving clinic offers growth and collaboration across teams, with emphasis on