Clinic Assistant – Ambulatory Care Clinics and Ophthalmology – Part Time

Sault Area Hospital; Sault Ste. Marie; On-site; CAD 25,000 - 39,000; Part time

Job summary

Sault Area Hospital is seeking a Clinic Assistant to support Ambulatory Care Clinics and Ophthalmology. The role involves patient check-in, scheduling, and clerical tasks in a busy clinic environment.

Responsibilities include data entry, filing, handling inquiries, and assisting staff and physicians. Ability to work in a fast-paced setting with strong customer service is required.

Qualifications

• Diploma in Office Administration or Health Office Administration certificate or equivalent experience in a health care environment.
• Experience in a Microsoft environment including spreadsheets, Word, PowerPoint, Outlook and Visio.
• Knowledge of medical terminology.
• Customer service, interpersonal and telephone skills.

Responsibilities

• Register patients as required according to policy.
• Receive and forward inquiries to the appropriate person and provide general information.
• Schedule patients for consults/follow-up visits.
• Maintain and update filing, inventory, mailing and databases.
• Data collection and entry; data submission to Finance.
• Open, sort and route mail; assist with clerical tasks as needed.

Skills

Microsoft Office Suite

Data entry

Customer service

Telephone skills

Education

Diploma in Office Administration / Health Office Administration Certificate

Tools

Meditech

ADM

CWS

Order entry

Job description

Clinic Assistant – Ambulatory Care Clinics and Ophthalmology – Part Time

• Clinic Assistant – Ambulatory Care Clinics and Ophthalmology – Part Time

Purpose:

The Clinic Assistant provides clerical support to the various Clinics in Ambulatory Care and Ophthalmology by providing assistance to staff and physicians, and being first point of contact for patients and visitors. Daily routines include: data collection and entry, reception, customer service, patient and staff scheduling, monitoring and ordering supplies, some special assignments may occur.

Duties:

• Register patients as required according to policy.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Schedule patients for consult / follow-up visits in Community Wide Scheduling
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
• Collect data for monthly submission to Finance.
• Other duties as assigned.

Qualifications:

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience in a health care environment.

Experience:

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Knowledge of medical terminology.
• Customer service, interpersonal and telephone skills

Ability:

• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. .
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, data collection, filing systems, documentation etc.
• Proficiency in using telephone systems, computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, ADM,CWS and order entry.
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.

Sault Area Hospital does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Job Posting: Existing Vacancy

Sault Area Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted.All requests are handled confidentially.

This position is covered by a collective agreement. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.