Clinic Administrator

Neighbourly Pharmacy; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Clinic Administrator to enhance patient care coordination at their Calgary location. This role involves liaising with patients, healthcare providers, and pharmacy staff to ensure seamless treatment transitions and optimal patient experiences. The ideal candidate will possess exceptional communication skills, a strong service orientation, and the ability to manage multiple tasks efficiently. Join a rapidly growing network of community pharmacies committed to exceptional patient care and employee development. This is a fantastic opportunity to make a meaningful impact in the healthcare field.

Qualifications

• Strong organizational and multitasking skills are essential.
• Knowledge of infusion therapies and medication protocols is a plus.

Responsibilities

• Serve as the main point of contact for all key stakeholders.
• Schedule and coordinate infusion appointments based on treatment plans.
• Monitor patient progress and report concerns to care team members.

Skills

Exceptional service orientation

Organizational skills

Multitasking skills

Relationship development

Innovative mindset

Knowledge of infusion therapies

Proficiency in EHR/EMR

Microsoft Office Suite

Job description

Neighbourly Pharmacy

is looking for a Clinic Administrator to join our Sandstone Pharmacies Glenmore Landing in Calgary, AB.

About Us

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description

Sandstone Pharmacies Glenmore Landing is seeking a Clinic Administrator. The successful candidate will coordinate patient care between physician offices, pharmacies, and the infusion clinic using multiple software programs. Excellent communication skills and a professional approach to engaging with patients and healthcare providers are essential.

1. Serve as the main point of contact for all key stakeholders.
2. Ensure timely completion of patient work-up to optimize patient starts and therapy transitions.
3. Schedule and coordinate infusion appointments based on treatment plans.
4. Communicate with patients regarding appointments, instructions, and follow-ups.
5. Complete patient enrollment for PSPs.
6. Coordinate services with patients and physician offices.
7. Monitor patient progress and report concerns to appropriate care team members.
8. Follow up on pending approvals to prevent treatment delays.
9. Coordinate with billing teams for proper coding and reimbursement.
10. Provide compassionate and effective communication with patients and caregivers.
11. Liaise with pharmacy and RN staff.
12. Facilitate and complete third-party billing.

Qualifications & Skills

• Exceptional service orientation towards patients.
• Strong organizational and multitasking skills.
• Ability to develop relationships with key stakeholders.
• Innovative mindset to lead and expand specialty services.
• Knowledge of infusion therapies, medication names, and treatment protocols is a plus.
• Proficiency in electronic health records (EHR/EMR) and Microsoft Office Suite.
• Previous experience with AHS referral coordination is preferred.

Neighbourly Pharmacy is an equal opportunity employer committed to accessibility and equality. Accommodation is available upon request for applicants with disabilities during the recruitment process and upon hiring.

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