Climbing Gym Manager

Powell River Educational Services Society; Powell River; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A community-based climbing co-op in Powell River is seeking a part-time Operations Coordinator to oversee gym operations and deliver excellent customer service. Candidates should have experience in customer service and rock climbing, with knowledge of POS systems and CRM software. This role offers flexibility with a mix of in-gym and remote work, three weeks of paid vacation, and the opportunity to lead programs in a supportive environment.

Benefits

Three weeks of paid vacation

Free membership

Opportunity to lead programs

Qualifications

• 2-3 years of customer service experience or experience working with the public.
• Experience teaching belay classes or other climbing classes is an asset.
• Ability to oversee gym operations and manage front desk tasks.

Responsibilities

• Oversee gym operations and front desk shifts.
• Deliver excellent customer service.
• Manage bookings and community outreach.

Skills

Customer service experience

Knowledge of rock climbing

Motivation and inspiration skills

Proficiency with Google Suite

Education

ACMG Level 1

Tools

Square POS system

RockGymPro CRM software

Job description

Location: Powell River/qathet Regional District

Salary Or Wage: $24 to $25 per hour

Start Date: As soon as possible

Job Type: Part Time

List of Requirements

Training, Education, and Experience

• Experienced rock climber with a strong foundation of climbing gym operations
• 2-3 years of customer service experience/experience working with the public
• Experience working point of sale (e.g. Square)
• Experience working with climbing gym CRM software (e.g. RockGymPro) is an asset
• Experience teaching belay classes or other climbing classes is an asset
• ACMG Level 1 is an asset

Knowledge, Skills, and Abilities

• Knowledge of rock climbing (indoor and outdoor)
• Ability to motivate and inspire teammates and new climbers
• Intermediate technical skills and proficiency with Google Suite

List of Duties

• Oversee gym operations, including majority of front desk shifts (at least one weekend shift)
• Deliver excellent customer service and ensure a positive member experience
• Lead and coordinate youth climbing teams and clubs
• Perform regular safety inspections and reporting
• Manage company email, respond within 48 hours, and oversee bookings (groups, birthdays, lessons, etc.)
• Supervise, schedule, hire, and train front desk staff and route setters; fill in shifts if necessary
• Ensure high-quality route setting with regular rotation and constructive feedback
• Maintain accurate documentation of incidents, staff, and member information
• Oversee social media presence, promotions, and community outreach in line with the co-op’s social media guide
• Keep the website and social media up to date with relevant programs and events
• Support programming, fundraising campaigns, and special events
• Attend monthly Board of Directors meetings, provide updates, and collaborate on projects aligned with the Business Plan

What We Offer

• Approx. 27 hours per week, with a mix of in-gym and remote administrative work
• $23.00 to $25.00 per hour
• Three weeks of paid vacation time
• A free membership and the opportunity to lead programs in a supportive, community-driven environment
• The chance to shape the future of a growing climbing co-op

How to Apply

To apply for this job please use one of the methods listed below:

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