Client Training Specialist

Georgian Partners; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

Georgian Partners is on the lookout for a passionate training specialist to manage the onboarding of professors using their innovative platform. In this role, you will ensure professors adopt the technology effectively, enhancing their teaching experience. The company offers a flexible, remote work environment with professional development opportunities and competitive benefits.

Benefits

Flexible, remote-first work environment

Competitive health benefits starting day one

Professional learning and development opportunities

Innovative PTO policy

Welcoming Toronto HQ

Qualifications

• 1-2 years of client-focused work experience.
• Experience in exceeding KPIs is preferred.
• Background in teaching or training is ideal.

Responsibilities

• Manage onboarding journeys for new professors.
• Assist professors in adopting the platform and maximizing its usage.
• Maintain strong relationships with first-time customers.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Learning Design

Job description

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sounds like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig :

Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class

Ensure customers are familiar (some might say experts) with using the platform in their classroom

Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform

Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor

Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class

Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.

Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features

About You :

You have 1-2 years of client-focused work experience

You have experience in meeting and exceeding metrics, KPIs or sales quotas / targets is preferred

Someone with a passion for learning design, ideally with a background in teaching / coaching / training

You are very organized and comfortable managing a high volume of training sessions and tasks

Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)

Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value

Familiar with technology and competent with computers

Why team members love working at Top Hat :

A noble mission that creates meaningful, fulfilling work

A team that cares deeply for customers and for each other

Flexible, remote first work environment

Professional learning and development for all role levels

An awesome and welcoming Toronto HQ

Competitive health benefits that start on day one

A management team focused on performance, growth, engagement and connection

Our winning strategy and market potential

Innovative PTO policy with lots of time and space for self-care

Passionate customers that believe in us—and what we do

A chance to work with new tech like generative AI—and see the customer impact

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