Client Support Worker - Casual (Afterhours)

John Howard Society of Thunder Bay; Northwestern Ontario; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is looking for compassionate individuals to join their Client Support Team. This role offers the opportunity to provide vital support to residents in transitional housing, ensuring safety and engagement during various shifts. With flexible hours and a focus on professional development, casual staff will gain invaluable experience in social services while making a meaningful impact in the lives of vulnerable populations. If you are passionate about helping others and eager to develop your skills in a supportive environment, this position is perfect for you.

Benefits

Opportunities for professional development

Compensation for attending meetings

Qualifications

• Experience working with vulnerable populations like homelessness and mental health.
• Ability to follow procedures and protocols for safety.

Responsibilities

• Monitor access and oversee the residence(s) during shifts.
• Assist residents in developing life skills for independent living.
• Engage and support residents through recreational activities.

Skills

Effective communication skills

Ability to work with diverse backgrounds

Life skills coaching

Education

Post-secondary diploma or degree in humanities

Job description

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement their current employment to join the Client Support Team as casual staff.

JHS provides 24/7 oversight and support within two residences offering transitional housing services to clients at risk or involved in the Criminal Justice System.

As part of the Client Support Team, staff are trained to support and provide coverage at both locations. Protocols and procedures are specific to each location and residency program.

Casual staff are not guaranteed regular weekly hours; shifts will be offered as needed to cover full-time and part-time staff. The shift schedule varies by location, with shifts of 4, 8, and 12 hours. Casual staff may also be requested to cover partial shifts and have the opportunity to participate in a weekly on-call rotation with minimal hours.

Opportunities for professional development through ongoing training are available. Casual staff are welcome to attend organization and team meetings with compensation.

Position Summary:

This role involves providing contractual services and support to residents of transitional housing during night, evening, weekend, and holiday shifts. Responsibilities vary depending on the shift and site, including supervision and oversight of residences after hours, weekends, and holidays. The role may also include facilitating recreational activities for residents.

Position Duties & Tasks:

1. Monitor access and oversee the residence(s).
2. Record and report vital information as required.
3. Assist residents in developing life skills for independent living, including role modeling, meal preparation, and chores guidance.
4. Engage and support residents through recreational activities.
5. Follow procedures and protocols to ensure safety and security.
6. Complete tasks that support residence operations and legislative compliance.

Education & Experience:

1. Post-secondary diploma or degree in humanities (e.g., Social Service Work, Child & Youth, Social Work, Addictions) or related fields (e.g., Criminology, Police Foundations).
2. Experience working with vulnerable or marginalized populations (e.g., homelessness, mental health, addictions, youth, women, LGBTQ2STT, Indigenous, racialized).
3. Experience in social services or security services is an asset.
4. Experience in customer service is an asset.
5. Effective communication skills and ability to contribute positively to the work environment.
6. Ability to follow instructions, protocols, and procedures.
7. Ability to work with diverse backgrounds.
8. Completion of required training and professional development.
9. Ability to pass enhanced security clearance.

We thank all applicants; only those selected for an interview will be contacted.