Client Support Worker (Casual)

The Mustard Seed; Grande Prairie; On-site; CAD 40,000 - 50,000; Part time

Job summary

A community support organization in Grande Prairie is looking for a Client Support Worker who will provide a safe environment for residents. Responsibilities include engaging with residents, supporting their needs, and collaborating with care networks. Candidates must have a diploma in a related field and a strong passion for helping marginalized individuals. This casual position requires mental and physical resilience, with training opportunities provided.

Qualifications

• Minimum of 1 year of experience working with marginalized individuals.
• Strong communication skills and ability to work within a cross-functional team.
• Ability to de-escalate situations while remaining calm and professional.

Responsibilities

• Connect with a group of residents in supportive housing.
• Support the working relationship between residents and their support network.
• Document resident interactions and referrals.

Skills

Nursing Home Experience

Developmental Disabilities Experience

Direct Support

Case Management

Addiction Counseling

Special Needs

Education

Diploma or undergraduate degree in related field

Tools

Computer Operation

Job description

Employment Type : Casual

Schedule : Casual - Relief Staff

Reporting to : Housing Manager

City : Grande Prairie

Number of Positions to Fill : 3

RFR # : 1529

The Mustard Seed is committed to helping individuals experiencing homelessness transition toward and maintain sustainable and healthy lifestyles. The Client Support Worker at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Housing manager the Client Support Worker is responsible for ensuring the physical emotional social and spiritual well-being of the residents in our Client Support Worker program. The position works collaboratively with support systems to encourage resident independence community engagement and housing stability.

DUTIES AND RESPONSIBILITIES :

Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living

Support the working relationship between the resident and their support network

Refer the resident back to their Case managers whenever possible / necessary and ensure there are clear lines of communication with outside organizations who serve the residents

Refer residents to The Mustard Seed services and collaborate with those services

Provide information about community supports

Document resident interactions resident referrals progress and any change in behaviour

Complete incident reports and daily logs in a timely manner

Welcome and support volunteers when necessary

Host community events

Engage in intentional interaction with residents to build rapport and foster community

Cover Front Desk for patrols and breaks

Complete required training (e.g. First Aid SafeTALK Non-violent) and attend meetings

Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures

Other duties may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

Diploma or an undergraduate degree in related field

Minimum of 1 year of experience working with marginalized individuals

Passionate about ending homelessness in Alberta

Strong communication skills and ability to work within a cross-functional team

Strong administrative and computer skills

Ability to interact with a variety of individuals

Ability to de-escalate situations while remaining calm and professional

Conflict resolution skills and ability to manage residents in crisis situations

Willingness to complete required training (e.g. First Aid SafeTALK Non-violent) to be fully equipped to work with guests

WORKING CONDITIONS

As The Mustard Seed is a Christian ministry we require our employees to agree to not detract

from and to sign our statement of faith

Moderate to considerable mental effort required to successfully accomplish the essential job functions such as providing information resolving discrepancies responding to highly intense situations

Moderate to considerable physical effort required as part of the role : lifting up to 50 pounds standing walking

Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive

Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed

As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.

Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment.

We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Please visit our careers page to see more job opportunities.

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Experience : years

Vacancy : 1