Client Support Worker (2026-165-CC)

woodgreencommunityservices; Toronto; On-site; CAD 24,000 - 35,000; Part time

Benefits offered by this job

Health/dental/wellness benefits

RRSP/Pension programs (eligible)

Hybrid working where applicable

Job summary

WoodGreen Community Services is seeking a Client Support Worker for the Homes for Good (St. Hilda’s) program.

This part-time role focuses on supporting seniors experiencing homelessness with mental health or substance use challenges, through on-site services and 24-hour staffing support when needed. You will assist with daily living, care planning, and connections to community resources, while maintaining documentation and ensuring safety.

Qualifications

• 2+ years in supporting older adults or vulnerable populations.
• Experience working with homelessness, mental health, or substance use is preferred.

Responsibilities

• Build positive, respectful relationships with program participants and provide emotional support.
• Deliver one-on-one support aligned with care plans and assist with form completion and navigation of resources.
• Participate in intake processes including screening, interviews, onboarding, and follow-up for new participants.
• Monitor client progress and well-being, contribute to care plan evaluations, and suggest adjustments.
• Support goal setting and care planning to promote independence and community integration.

Skills

Communication skills

De-escalation skills

Crisis intervention

Education

Social Service Worker diploma

Tools

Computers/Databases/Web apps

Job description

Competition # 2026-165-CC

Client Support Worker (2026-165-CC)

Employment Type: Part Time, Bargaining Unit (1 Vacancy)

Work Hours: 14 hours/week (Sat & Sun: 3pm – 11pm)

Work Setting: Exclusively Onsite – 800 Vaughan Road, Toronto, ON

Salary: $21.36/hour

Application Deadline: Open until filled

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Homes for Good (St. Hilda’s) - Supportive Housing, Community Care Unit

The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support. As a Client Support Worker, you will play a vital role in promoting the well-being and independence of program participants. You will work in partnership with clients to support their goals and enhance their quality of life, while fostering and inclusive, supportive, environment. In this role, you will support clients through activities such as goal setting, care planning, and life skills training. You will also provide assistance with daily living, crisis intervention, harm reduction strategies, and connection to health and social services. Your work will include both one-on-one and group engagement to encourage participation and build community.

What You Will Do

• Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
• Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
• Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
• Monitor client progress and well‑being, contributing to care plan evaluations and recommending adjustments as needed.
• Support goal setting and care planning to promote independence and community integration.
• Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
• Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
• Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
• Collaborate with external service providers and community partners to strengthen support networks.
• Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
• Perform delegated health-related tasks, including medication management under professional guidance.
• Arrange and, when necessary, accompany clients to appointments and community activities.
• Maintain accurate documentation and case notes in a timely manner.
• Uphold health and safety standards, including emergency procedures and fire regulations.
• Contribute to program development and evaluation initiatives.

Working Conditions

• Work environment may involve exposure to second‑hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
• Clients may express distress through language or behavior, including swearing.
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• Social Service Worker diploma or other related education.
• 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

• Ability to interact effectively with high‑risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviors and effective de‑escalation and boundary‑setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of Mental Health Act.
• Knowledge of community resources and various systems in Toronto.

Why You’ll Want to Work With Us

At WoodGreen you will be part of an incredible team that does amazing things for our community.

We offer:

• Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees
• Growth: In‑house training & development programs and professional development opportunities
• Rewards: Peer and organizational recognition and awards
• Flexibility: Hybrid working models, where applicable
• Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
• Community: Meaningful work in support of our communities

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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