Client Support Worker (2025-326-CC)

WoodGreen Community Services; Toronto; On-site; CAD 43,000 - 45,000; Full time

Job summary

WoodGreen Community Services is seeking a Client Support Worker for its Cedarvale House supportive housing program. This permanent full-time role involves providing emotional support, assisting with care plans, and facilitating independent living for seniors facing mental health and addiction challenges. Candidates should have a Social Service Worker diploma and relevant experience, showcasing strong communication and crisis management skills.

Qualifications

• Social Service Worker diploma or related education required.
• 2+ years’ experience with adults facing mental health and addiction issues.

Responsibilities

• Provide emotional support and feedback to individuals in the program.
• Assist with transactional case management activities.
• Monitor participants’ progress and wellbeing.

Skills

Communication

Crisis intervention skills

Conflict resolution

De-escalation skills

Judgment

Education

Social Service Worker diploma

Tools

Computer skills

Web-based applications

Job description

Employment Type: Permanent Full Time, Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week (M-F 4pm – 12am)

Work Setting: Exclusively onsite

Salary: External Rate: $43,700.11
Internal Rate: $44,591.94

Application Deadline: July 07, 2025 by 11:59 pm

Program Overview – Supportive Housing, Community Care

The Cedarvale House Supportive housing program provides housing for seniors who have been street-involved, and who may be experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Interact with individuals in the program in person, providing emotional support and feedback and encouraging and facilitating their participation in the program.
• Provide one to one support to individuals as outlined in their Coordinated Care plans, supporting the social worker with implementation of transactional case management activities including form filling and navigating formal systems.
• Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.
• Monitor participants’ progress and well-being and assists the team in evaluating the effectiveness of Coordinated Care Plans, providing suggestions for modification as required.
• Inform goal setting and Coordinated Care planning process.
• Assist participants to function more independently while in the program and the community.
• Use the ADL/IADL tool on a regular basis.
• Participate and facilitate housing stabilization planning for participants through securing applications, helping to monitor wait list, and liaising with housing help organizations for housing options.
• Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities that will meet the participants’ needs and provide support, guidance, and instruction to facilitate successful participation.
• Liaise with other service providers and the broader community to build and establish networks.
• Recognize, assess, and support in, potential aggressive behaviour or crisis situations and develop strategies to deal with such situations and inform team and Management when such incidents arise.
• Perform delegated tasks as directed by health care professionals, such as managing medication for individuals in accordance with primary care instruction.
• Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary.
• Complete and maintain documentation and case note entries efficiently.
• Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.
• Provide input to the development of the program and participates in program evaluations.

Competition #2025-326-CC Client Support Worker (2025-326-CC) Employment Type: Permanent Full Time, Bargaining Unit (1 Vacancy) Work Hours: 35 hours/week (M-F 4pm – 12am) Work Setting: Exclusively onsite Salary: External Rate: $43,700.11
Internal Rate: $44,591.94 Application Deadline: July 07, 2025 by 11:59 pm

Program Overview – Supportive Housing, Community Care

The Cedarvale House Supportive housing program provides housing for seniors who have been street-involved, and who may be experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Interact with individuals in the program in person, providing emotional support and feedback and encouraging and facilitating their participation in the program.
• Provide one to one support to individuals as outlined in their Coordinated Care plans, supporting the social worker with implementation of transactional case management activities including form filling and navigating formal systems.
• Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.
• Monitor participants’ progress and well-being and assists the team in evaluating the effectiveness of Coordinated Care Plans, providing suggestions for modification as required.
• Inform goal setting and Coordinated Care planning process.
• Assist participants to function more independently while in the program and the community.
• Use the ADL/IADL tool on a regular basis.
• Participate and facilitate housing stabilization planning for participants through securing applications, helping to monitor wait list, and liaising with housing help organizations for housing options.
• Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities that will meet the participants’ needs and provide support, guidance, and instruction to facilitate successful participation.
• Liaise with other service providers and the broader community to build and establish networks.
• Recognize, assess, and support in, potential aggressive behaviour or crisis situations and develop strategies to deal with such situations and inform team and Management when such incidents arise.
• Perform delegated tasks as directed by health care professionals, such as managing medication for individuals in accordance with primary care instruction.
• Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary.
• Complete and maintain documentation and case note entries efficiently.
• Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.
• Provide input to the development of the program and participates in program evaluations.

What You Bring to the Team

• Social Service Worker diploma or other related education.
• 2+ years’ experience working with older adults with mental health, addiction issues and street involvement.

What You Set You Apart

• Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of Mental Health Act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Are you legally entitled to work in Canada?*

Are you currently employed with WoodGreen Community Services?*

What are your preferred pronouns?

Do have a diploma in Social Service Worker or other related education?*

Do you have a minimum of 2+ years of experience working with older adults with mental health, addictions issues and street involvement?*