Client Support Worker

YWCA; Prince Albert; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Benefit packages (life, health, dental

LTD

5% matching pension plan

Professional development opportunities

Job summary

YWCA Prince Albert is seeking a dedicated full‑time coordinator to support four Our House program areas. The role involves outreach, case management, and ensuring safety across programs for women and others in need.

You will assist clients with daily living, medications, documentation, and group activities while upholding YWCA policies. A clear driving record and trauma‑informed approach are essential.

Qualifications

• Valid Class 5 Saskatchewan Driver’s Licence with a clean abstract.
• Experience in the Human Services or supportive housing fields.
• Experience with individuals with mental health challenges, substance use concerns, or cognitive disabilities.
• Knowledge of Indigenous culture.
• Knowledge of community resources and agencies.
• Trauma‑informed, person‑centered, strength‑based approaches.

Responsibilities

• Provide culturally sensitive outreach, case management, and other needed services to clients.
• Uphold and maintain policies and procedures for program area.
• Assist clients in daily living skills and medication management.
• Maintain records and complete program documents including case notes.
• Ensure proper documentation (contact notes, incident reports).
• Participate in staff training, meetings, and planning sessions.
• Support safety and security of the Our House building.
• Respond professionally to residents disclosure of self-harm or other symptoms.
• Light meal preparation and transportation as needed.
• Manage a primary caseload and assist with group activities.

Skills

Driver's license

Human services experience

Mental health experience

Substance use experience

Cognitive disabilities experience

Indigenous culture knowledge

Community resources knowledge

Trauma-Informed Care

Person-centered planning

Strength-based approaches

Professional boundaries

Organizational skills

Communication skills

Microsoft Office

Criminal Record Check

Vulnerable Sector Check

Independence & teamwork

Tools

Microsoft Office Suite

Job description

Type: Full-Time (Minimum 32 hours per week)

Reports To:Our House Supervisor/Manager

Remuneration: $23.54 per Hour

About the YWCA:The YWCA is a leader in Prince Albert, providing awareness and advocacy for Women and other vulnerable individuals within our community. Empowering Individuals, Families and communities to achieve overall wellbeing.

Responsibilities:Home to four distinct programs serving:Women in Crisis – either in our Enhanced Emergency Shelter New Roots orEnhanced Residential Shelter, individuals living with persistent mental healthconditions, people seeking haven while in pre and post in-patient substanceabuse treatment. All four programs have their own distinct space but operate insync to create a community where people gain a sense of belonging and purpose.

This position will provide support acrossall four Our House program areas as required.

Qualifications:

• Valid Class 5 Saskatchewan Driver’s Licence with a clean abstract;
• Practical experience in in the Human Services, supportive housing fields.
• Experience working with individuals with mental health challenges, substance use concerns, and/or cognitive disabilities.
• Knowledge and understanding of Indigenous culture.
• Knowledge of community resources, supports and other agencies.
• Strong knowledge of Trauma Informed Care, person-centered planning, and strength-based approaches.
• Maintain professional boundaries in and out of the workplace as outlined in the YWCA Code of Conduct and Ethics Agreement.
• Strong organizational, administrative, and time management abilities.
• Excellent communication skills (written and verbal) and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Power Point, Outlook).
• Must pass Criminal Record Check and Vulnerable Sector Check.
• Ability to work independently as well as part of a team.
• Must be able to work in all Our House Program Areas when needed.
• Must be a positive role model of life and social skills for clientele.

YWCA Additional Benefits:

• Paid vacation time
• Paid sick time
• Benefit packages (life insurance, health, dental, LTD); Employee pays portion
• 5% matching pension plan
• Professional development opportunities

Duties:

• Provide culturally sensitive outreach, case management, and other needed services to clients.
• Uphold and maintain policies and procedures for program area.
• Assist clients in skills of daily living.
• Assist clients in the management of medication.
• Maintain written and computerized records, and complete other program documents including case notes.
• Ensure appropriate records are completed and maintained, such as contact notes, incident reports, etc.
• Participate in staff training and in-service education.
• Attend staff meetings and staff planning/team meetings as required.
• Assist in ensuring safety and security of the Our House building as may be required.
• Have knowledge of Mental Health First Aid and provide appropriate, professional responses to residents disclosing thoughts of self-harm, suicide, hallucinations, delusions, or other symptoms.
• Cleaning duties as required.
• A primary caseload of four to six clients and shared responsibility with a team for all other clients in Our House.
• Participate in recreational activities.
• Organize and conduct groups in areas such as life and social skills, health and physical exercise.
• Assist with transportation of clientele.
• Intake of individuals accessing shelter.
• Supervision of clientele.
• Attending to crisis as they may arise.
• Light meal preparation.
• All other duties as requested by management.

Probation: All YWCA Prince Albert positions contain a three - month probation period.