Client Support Technician

McElhanney; Vancouver; Hybrid; CAD 57,000 - 70,000; Full time

Job summary

A leading engineering firm in Vancouver is seeking a Client Support Technician to provide exceptional customer service in a hybrid work environment. Candidates should have experience in IT support, troubleshooting, and a strong focus on client satisfaction. A range of benefits including health coverage and performance bonuses is offered alongside a competitive salary between $57,500 to $70,000.

Benefits

Extended health & dental coverage

Healthcare spending account

Performance Bonus Plan

Professional development support

Qualifications

• Minimum two years of Information Technology experience.
• Certification or knowledgeable with ITIL and ITSM frameworks.
• Strong troubleshooting and problem-solving skills with both digital and physical assets.

Responsibilities

• Providing excellent customer service to key stakeholders.
• Install and configure a large variety of software and licensing remotely and in person.
• Diagnosing, troubleshooting, and resolving software and hardware problems.

Skills

Customer service

Troubleshooting

Time management

Communication

Organizational skills

Education

Training/certifications in Information Technology

Tools

Microsoft Windows

Active Directory

SCCM

Job description

Posted Monday, July 28, 2025 at 10:00 AM

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,400 staff members in 33 locations, we are proud to offer qualified staffwith shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity:

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement. The successful candidate will primarily work from our Vancouver location, with work from home opportunities up to two days a week after their probation period. In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

What You’ll Be Doing:

• Providing excellent customer service to your key stakeholders.
• Provide comprehensive documentation of computer systems, procedures, and policies.
• Efficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.
• Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
• Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
• Install and configure a large variety of software and licensing remotely and in person.
• Diagnosing, troubleshooting, and resolving software and hardware problems remotely and in person.
• Participate in and/or lead project-based work as required, including working closely with other internal teams.
• Assist with in-house or other local venue AV setups for McElhanney hosted meetings.
• Lifting or moving a variety of IT or AV equipment.

What You’ll Bring:

• Minimum two years of Information Technology experience.
• Training and/or certifications in Information Technology are considered assets.
• Certification or knowledgeable with ITIL and ITSM frameworks.
• Strong working knowledge of a Microsoft Windows environment and applicable tools.
• Experience with Active Directory and SCCM.
• Strong troubleshooting and problem-solving skills with both digital and physical assets.
• A respectful and professional demeanor, prioritizing the client’s experience.
• Passionate, flexible, and motivated to help others is key.
• Excellent time management skills and strong attention to detail.
• Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances.
• Ability to work independently and understand when to escalate issues.
• Effective communicator with both technical and non-technical staff, in verbal and written form.
• Effective conflict resolution within stressful situations.

Salary Range: $57,500 to $70,000per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

What Can We Offer You?

• Great benefits, including extended health & dental coverage, healthcare spending account, & RRSP matching
• Maternity leave top-up and parental leave.
• Competitive salary and participation in our generous Performance Bonus Plan.
• A workplace culture that is characterized by respect and inclusion for all.
• Continuous support for your professional development and growth.
• Employee and Family assistance program, which offers 24/7 support for all employees and their families either online or over the phone.
• Participation in our numerous programs that support our Four Cornerstones: people & communities, clients & partners, processes & technology, and financial.

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now o r visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

To learn more about our recognition as Canada's Top 100 Employers (2025), visit Top Employer: McElhanney Ltd. (canadastop100.com).

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning . The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.