Client Support Specialist - PACT Services

The Cowlitz Indian Tribe; Vancouver; On-site; CAD 48,000 - 60,000; Full time

Job summary

A leading organization is seeking a Client Support Specialist for its behavioral health services, offering an opportunity to assist clients in achieving stability. The role involves care coordination, case management, and service navigation within an inclusive team environment, adhering to the mission of the Cowlitz Indian Tribe.

Qualifications

• One year providing services to those impacted by mental health and substance use disorders.
• Experience working within American Indian and/or Alaska Native communities preferred.
• Must have valid driver’s license and auto insurance.

Responsibilities

• Provides support to help clients achieve behavioral health stability.
• Coordinates client services with internal providers and external agencies.
• Documents client contacts and care coordination activities.

Skills

Interpersonal communication

Database navigation

Client engagement

Education

High School Diploma/GED; AA degree preferred

Tools

Microsoft Office Suite

Database software

Job description

Career Opportunities with The Cowlitz Indian Tribe

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Client Support Specialist - PACT Services

CLOSING DATE: Open Until Filled (First Review 7.25.2025)

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

Ensures the efficient and effective delivery of services by providing support to help clients achieve behavioral health stability as part of the Program of Assertive Community Treatment (PACT). Provides care coordination, case management, and service navigation. Assists clients with gaining timely access to benefits and services. Serves as a backup for other administrative positions within the behavioral health program. Maintains professionalism in all interactions with internal and external stakeholders. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe (CIT) and Health and Human Services (HHS) department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Guides new and existing clients through the CIT HHS registration and/or assistance application process. This includes verifying tribal enrollment and insurance benefits and entering and scanning client information into the electronic health record system when applicable.
• Evaluates and determines client eligibility for tribal and community services, as well as potential funding resources. Works to identify and eliminate challenges impacting mental health stability.
• Supports client engagement by effectively identifying needs and working collaboratively with fellow PACT team members to meet those needs.
• Provides assistance with applying for and acquiring benefits and services.
• Coordinates clients’ services with internal providers and external agencies.
• Consistently documents client contacts and care coordination activities within established timeframe requirements in the electronic health record system.
• Tracks, records, and reports on client and program data as requested.
• Serves as a backup to program assistants and other administrative staff by providing coverage, scheduling appointments, answering a multi-line phone, and performing other administrative tasks as requested.
• Manages a client support specialist clinic schedule in the provider electronic scheduling system.
• Participates in staff meetings as requested.
• Adapts to changes in safety protocols and procedures.
• Works collaboratively in a team environment to achieve shared goals.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of traditional forms of government and tribal customs and traditions.
• Knowledge of the fidelity model for services offered by the PACT team.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of basic medical terminology.
• Knowledge of office software, including Microsoft Office Suite and Adobe, preferred.
• Knowledge of patient registration, application procedures, and general administrative tasks in a healthcare setting.
• Knowledge of policies and procedures related to HIPAA, Medicare, Medicaid, and insurance programs.
• Knowledge of community services and resources.
• Skill in navigating database software programs in a Windows environment, including electronic health care systems.
• Skill in interpersonal communication.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships and contribute to the creation of an inclusive environment.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to exercise independent judgment.

Minimum Qualifications:

• High School Diploma/GED; AA degree preferred.
• One year providing services to those significantly impacted by mental health and substance use disorders required.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license and auto insurance are required when driving vehicles for work-related purposes.
• Obtain and maintain BLS/CPR and AED certifications.
• Experience working within American Indian and/or Alaska Native communities preferred.
• Must be able to successfully pass a background screening investigation according to the established requirements below.

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

• Reference checks, including education and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks, including fingerprint verification.
• Has not been found guilty of, charged with, received a deferred sentence, received a conditional discharge of, or entered a plea of not contest to, or entered a plea of guilty to any one felony or misdemeanor crimes of violence, sexual assault, molestation, exploitation, or sexual contact; prostitution; or crimes committed against person(s) or children.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; and communicate effectively. The employee occasionally is required to move throughout the facility; and reach with hands and arms. The employee is occasionally required to lift to 20 pounds. Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work is performed in a variety of settings, including office/clinical, in the community, and in the home, with a moderate noise level. Employees may be exposed to bodily fluids, bloodborne pathogens, and infectious disease. Situations occur where PPE (personal protective equipment) is needed. Evening and/or weekend work may be required, with a possible rotation of on-call duties. Tight time constraints and multiple demands are common.