CLIENT SUPPORT COORDINATOR - KAMLOOPS

Business Development Bank of Canada; Kamloops; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leading financial institution as a Client Support Coordinator, where you will provide top-notch customer service and support internal teams. In this role, you will exercise analytical skills, manage multiple projects, and leverage your financial knowledge to assist clients. This opportunity promotes a balanced work-life environment with a commitment to diverse and inclusive workplaces.

Benefits

Flexible benefits including wellness spending account

Defined Benefit Pension Plan

Paid vacation and personal days

Qualifications

• Experience in customer service with a capacity to identify sales opportunities.
• Ability to prioritize effectively, backed by organizational skills.
• Excellent communication skills in English; French is a plus.

Responsibilities

• Deliver outstanding customer service and administrative support.
• Participate in marketing initiatives and prepare communication materials.
• Conduct pre-qualification and risk-rating for financing clients.

Skills

Time Management

Customer Support

Communication

Financial Knowledge

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Outlook

Job description

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means :

Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

A hybrid work model that truly balances work and personal life

Opportunities for learning training and development and much more...

POSITION OVERVIEW

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are in particular responsible for performing office activities efficiently and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent this is your opportunity to join our committed and diverse team.

CHALLENGES TO BE MET

In a typical week you would :

Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients needs.

Contribute to marketing initiatives by organizing events campaigns and activities. This includes preparing marketing communications and providing on-site logistical support.

Enjoy managing multiple projects to support our internal teams and initiatives.

Prepare letters and proposals and / or contracts to clients and professionals in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information prepare documents and forms and provide efficient follow-up.

Maintain business relationships with various external organizations and help promote BDCs financing services with influencers and prospects.

Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects as well as conduct the initial interview with clients among other activities.

WHAT WE ARE LOOKING FOR

You are described as someone who is highly organized enjoys collaborating with others and able to prioritize effectively to meet deadlines.

Backed by your experience in customer service you are someone whos able to take initiative and knows how to listen and identify sales opportunities.

You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

You have the capacity to adapt to different situations.

You have a bachelors degree in business administration or a related field.

You have the capacity to think concisely.

You have excellent communication skills in English. French is an asset.

Previous experience in banking

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.

Required Experience :

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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