Client Support Coordinator

Global Traffic Group; St. Albert; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transportation solutions provider is seeking a Client Support Coordinator in St. Albert, AB. The role requires 3+ years of experience in client support, strong organizational and communication skills, and the ability to manage multiple client relationships. You will serve as the primary point of contact, ensuring effective task execution and maintaining client satisfaction. This position is full-time with on-site work requirements and opportunities for overtime.

Qualifications

• 3+ years of experience in client support, account management, or project coordination.
• Comfortable taking initiative and making informed decisions.
• Excellent attention to detail with strong organizational skills.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Manage and respond promptly to client inquiries.
• Maintain visibility into client deliverables and task progress.

Skills

Client-first mindset

Organizational abilities

Problem-solving skills

Strong communication

Project management

Education

Post-secondary degree or equivalent work experience

Tools

CRM systems

Project tracking tools

Job description

Global Traffic Group (GTG) a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a Client Support Coordinator. We require an individual who thrives in client-facing roles and excels in communication, coordination, and forward-thinking service delivery. This role requires a high level of administrative proficiency including strong organizational abilities, attention to detail, and the capacity to manage multiple priorities effectively and independently.

Who You Are

We’re looking for someone who:

• Champions a client-first mindset and builds strong, personalized relationships.
• Takes full ownership of client deliverables, timelines, and communication.
• Is proactive and resourceful - you don’t wait for meetings to get answers.
• Can juggle multiple projects and client needs while keeping things organized.
• Communicates with clarity, understands the “why” behind tasks, and drives accountability.
• Embraces continuous learning and always strives to improve systems and workflows.
• Thinks ahead to make processes smoother, more efficient, and scalable.

Key Responsibilities

Client Support & Relationship Management

• Serve as the main point of contact for assigned clients, maintaining consistent communication and building trust-based partnerships.
• Manage and respond promptly to client inquiries via email, phone, and meetings, not waiting for scheduled meetings to address time-sensitive updates.
• Run bi-weekly client meetings, ensuring clear agendas, capturing all tasks and action items, and following through between meetings.
• Lead kickoff meetings for new client engagements, establishing clear expectations and process overviews.
• Ensure you have a complete understanding of the steps and workflows before delegating tasks or following up with individuals.
• Follow up thoughtfully with clients ensuring you know what you're asking and why.
• If something is unfamiliar, take initiative to learn it thoroughly and build knowledge for future interactions.
• Identify and flag potential business opportunities through relationship-building and service delivery insights.

Project Coordination & Task Execution

• Maintain full visibility into client deliverables, timelines, and task progress.
• Keep detailed and organized records of meeting notes, decisions, and outstanding items.
• Be accountable for the completion and tracking of all tasks - yours and others.
• Delegate action items to internal “doers” clearly, ensuring context and timelines are understood.
• Coordinate cross-functional teams to execute client services efficiently and effectively.
• Proactively identify bottlenecks or improvement areas and bring forward solutions to streamline service processes.
• Think forward: How can this be easier, more prepared, or better-organized next time?

Qualifications

• Post-secondary degree or equivalent work experience.
• 3+ years of experience in client support, account management, or project coordination.
• Strong communicator with the ability to explain complex ideas simply and confidently.
• Adept at managing multiple client relationships and tracking project milestones.
• Experience using
  CRM systems, project tracking tools, and reporting platforms.
• Excellent attention to detail with strong organizational and problem-solving skills.
• Comfortable taking initiative, working independently, and making informed decisions.
• Passionate about technology, innovation, and client success.
• Highly adaptable, accountable, and dependable in a fast-paced environment.

Work Conditions:

• This position is a full-time, 40hr/week requirement

• • Work hours are Monday to Friday, 8:00am – 4:00pm

• On-site requirement. Office is in St. Albert, AB
• Flexibility to work overtime to meet deadlines as required

Conditions of Employment

• Must be legally eligible to work in Canada.
• A satisfactory criminal background check is required.

We thank all applicants for their interest in Global Traffic Group; however, only those selected for an interview will be contacted.