Client Support Clerk - FTR - Victoria

NTT DATA North America; Victoria; On-site; CAD 50,000; Full time

Job summary

An established industry player is seeking a Client Support Clerk to join their dynamic team in Victoria. In this role, you will be responsible for monitoring service requests, installing hardware, and providing exceptional customer support. This position is perfect for individuals who thrive in a fast-paced environment and are eager to contribute to a collaborative and inclusive workplace. With a focus on innovation and growth, you will have the opportunity to enhance your skills while making a meaningful impact. If you are passionate about technology and customer service, this is the ideal role for you.

Qualifications

• High School Diploma with one year of customer service experience.
• Excellent communication skills and basic computer skills required.

Responsibilities

• Monitor IMAC perform queue and action tickets for software installations.
• Respond to client password reset requests and update service request system.
• Install hardware components and ensure proper setup.

Skills

Customer Service Experience

Data Entry

Typing Skills

Communication Skills

Basic Computer Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Requisition ID 68996 - Posted - Victoria - British Columbia - Canada

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Support Clerk - FTR - Victoria to join our team in Victoria, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Client Support Clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets.

Accountabilities

1. Install Standard Products or sub-components of Standard Products
2. Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User’s office or workspace and test the device
3. Move and prepare for disposal, according to Client direction all packing materials and other associated trash to the mutually agreed designated location within the facility
4. Update the status of the IMAC Services through to completion within NTT DATA’s service request system
5. Perform password resets and update NTT DATA’s service request system accordingly
6. Monitor the Capacity Management mailbox
7. Update Fast Schedule Planner with unplanned absences, OT shifts and other data entry within the system

Qualifications

1. High School Diploma and one year of customer service experience, education and/or training
2. Experience with Data Entry and Typing skills
3. Excellent Communication Skills with English Language proficiency
4. Basic Computer Skills in Microsoft Office environment
5. Must have Driver’s license and reliable personal transportation
6. Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.

Direct Supervision

Project/Team Leadership or Training

• No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.

Pay Range: CAD 49675.91 Annually

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.