Client Support Case Worker

Ccisab; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A nonprofit organization in Calgary is seeking a Client Support Case Worker to provide outreach and customized services to support temporary foreign workers. Responsibilities include conducting assessments, delivering education on living in Canada, and linking clients with appropriate services. Candidates must have a degree in a people-focused discipline and fluency in English.

Qualifications

• Fluency in another language is a strong asset.
• Available to work flexible hours including evenings and weekends.
• Current valid driver's license and access to a reliable vehicle is a strong asset.

Responsibilities

• Conduct initial intake and needs assessments for temporary foreign workers.
• Provide ongoing support and counseling to address client inquiries.
• Facilitate training sessions for temporary foreign workers.

Skills

Fluency in oral and written English

Understanding of settlement issues of temporary foreign workers

Positive and collaborative attitude

Education

University Degree in Sociology, Human Resources, Psychology, or related discipline

Job description

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 60 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Business, Employment and Training Services (BETS) Division

Obtaining sustainable employment is a primary goal for the majority of the clients/students who attend the programs and utilize the services delivered by our BETS division. Our aim is to deliver programs that prepare individuals for economic independence within the realities of today’s Canadian workplace. Our experienced and knowledgeable BETS staff and volunteers achieve excellence through the design and delivery of many practical employment and training initiatives.

Job Summary

The Client Support Case Worker will provide outreach and customized services to support Temporary foreign workers (TFWs) employed in Calgary and areas. The position ensures that TFWs receive the services to address their unique needs. It is also responsible for providing education to temporary foreign workers in adapting to living in a new environment, integrating into the Canadian culture, and working in a Canadian company setting, linking them with government agencies, ethno-cultural organizations and other service providers.

Primary Duties and Responsibilities include, but are not limited to:

• Conduct initial intake and needs assessments, regular check-ins, empowerment plans, and on-going needs assessments as required;
• Monitor and evaluate appropriate supports at regular intervals to assess changing intervention needs;
• Provide enhanced services for TFWs in person, remotely by telephone, through a variety of digital platforms, and at employer jobsite;
• Identify ways to reach out to host communities where foreign workers are residing, support service providers, ethno-cultural and faith communities;
• Recommend service delivery improvements and assist with their implementation when necessary.
• Maintain thorough documentation of client cases in compliance with funder reporting requirement;

Counseling

• Identify right government agency or community organization to refer clients;
• Guide TFWs in their health and wellbeing during their tenure in Alberta, and to support the long-term settlement and integration outcomes in their immigration journey;
• Support temporary foreign workers by offering solutions to their inquiries and making the appropriate referrals;
• Facilitate training and information sessions for temporary foreign workers
• Respond to various inquires and requests via email or telephone.
• Daily, weekly and monthly planning to ensure service delivery.
• Goals and evaluation planning
• Create and maintain database and filing system.
• Data Consolidation for funders report
• Encode information received during counseling, seminars and workshops.

Qualifications and Skills

• University Degree or equivalent in Sociology, Human Resources, Psychology, or any other people focused discipline.
• Good understanding of settlement issues of temporary foreign workers
• Fluency in oral and written English is required; ability to speak another language is a strong asset.
• Must have a positive and collaborative attitude, demonstrates flexibility, reliability and proactiveness, and takes initiative.
• Available to work flexible / irregular hours including evenings and weekends.
• Current valid driver’s license and access to a reliable vehicle is a strong asset.

How To Apply

Qualified candidates are invited to send resume and cover letter to agil@ccisab. ca by Friday, September 5 th 2025. Please include “Application to Client Support Case Worker” in the subject line of your email.

Note:

Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date.

CCIS thanks all applicants, however, only those selected to compete further for this position will be contacted.

This position is subject to a Criminal Record Check, including a Vulnerable Sector Search and Adult Abuse Registry Check.

Make A Direct Impact on Your Community by Donatingto CCIS (Calgary Catholic Immigration Society).

We acknowledge all donors who contribute so generously to CCIS. Your contribution honours the courage and resiliency of Alberta’s newest residents.

In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the îethka Nakoda Nations (Chiniki, Bearspaw, Goodstoney), the Otipemisiwak Métis Government (Districts 5 and 6), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In partnership, we empower immigrants and refugees to successfully settle and integrate in our communities.