Client Success Team - Bilingual Regulatory Outreach Analyst (French & English)

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Bilingual Client Manager to enhance the client experience in Capital Markets. The ideal candidate has 4-7 years of experience, strong proficiency in French and English, and excellent skills in data management and client relationships. This full-time position offers a collaborative environment with competitive compensation and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Work-life balance options

Opportunities for development

Dynamic team environment

Qualifications

• Proficiency in both French and English is required.
• 4-7 years of relevant experience.
• Capital Markets experience.
• Relationship and client management experience.
• Data management competencies.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.

Responsibilities

• Lead and manage client outreach initiatives.
• Complete inbound client questionnaires timely.
• Manage client contact data.
• Support daily activities of the Regulatory Inbox.
• Assist with regulatory initiatives and data analysis.
• Capture and report metrics on data quality.

Skills

Critical Thinking

Data Administration

Database Structures

Data Modeling

Data Movement

Detail-Oriented

Group Problem Solving

Information Capture

Standard Operating Procedure (SOP)

Teamwork

Education

Bachelor's Degree

Tools

Excel

Job description

Job Summary

Job Description

What is the opportunity?

This role includes client-facing responsibilities, as well as collaboration with KYC, Onboarding, Account Management, Business Management, Sales Coverage and trading desks, etc. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various stakeholders to optimize the client experience and meet RBC’s high-standards of success.

***Please note that this is a Bilingual position and proficiency in both French & English is required***

What will you do?

• Client Outreach: Lead and manage client outreach initiatives relating to regulatory communications, KYC, desk/product-specific messages to RBC’s broad client population.

• Client Questionnaires: Work with clients and internal stakeholders to complete inbound client questionnaires sent to RBC; Questionnaires must be completed in a timely manner and ongoing communication to clients with updates is critical to the maintenance of strong client/broker relationships.

• Client Contact Management: Provide tailored client contacts for several outreach initiatives; Contribute to the maintenance of RBC’s client contact data.

• Support the daily activities/tasks and maintain the Regulatory Inbox

• Support regulatory initiatives and data analysis

• Support the capture, measure, and report metrics on the dimensions of data quality that support business defined objectives

What you need to succeed?

• Proficiency is both French and English is required

• 4-7 years of relevant experience

• Bachelor's Degree

• CSC is an asset

• Capital Markets experience

• Relationship management experience

• Client management experience

• Data management competencies

• Strong written and verbal communication skills

• Excel proficiency

• Strong organizational and time management skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Critical Thinking, Data Administration, Database Structures, Data Modeling, Data Movement, Detail-Oriented, Group Problem Solving, Information Capture, Standard Operating Procedure (SOP), Teamwork

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-24

Application Deadline:

2025-08-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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